Academic Support Coordinator I - Hiring Immediately

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity

Under the direct supervision of the Director of Academic Support Services, this position is responsible for providing academic support services to graduate students from their first semester of enrollment through graduation; advising them on policies, processes, and requirements related to academic services, academic progress, and degree completion such as registration, Graduate Plan of Study (GPS), administrative record changes, dissertation/thesis candidacy milestones, the annual review process, and the graduate petition appeal process. Assigned to serve a specific set of academic colleges and establish relationships with college partners.

Responsibilities:

• Provides high-quality customer service. Coordinates with other offices including the Registrar's Office, the Office of Financial Assistance, and Student Accounts to update student records, resolve student issues, and communicates process and resolution to students, graduate programs, and colleges.

• Evaluates and processes program of study form submissions/eForms, and makes appropriate exceptions to degree audits as requested by academic program & college staff when permitted by policy. Monitors and adjust academic standing as appropriate with program probation/dismissal recommendations and probation plans.

• Evaluates and prepare petitions of graduate policy for use by the Graduate Appeals Committee by reviewing them, linking them to relevant graduate policies, and identifying and obtaining additional information the committee will need. Evaluates and process completion plans for students in their fifth year and beyond.

• Manages the process for reviewing Thesis Advisory Committee forms and Doctoral Committee/Candidacy Status eForms. Ensures that the composition of each graduate committee adheres to the published policy and communicates with graduate program directors/staff when committees need to be revised. Documents the status of these forms in PeopleSoft and updates the system to reflect the composition of each committee. Facilitates the tracking of faculty committee activities.

• Advises graduate students on administrative record change requests including late adds, late drops, late withdrawals, medical withdrawals, and special leave of absence, Manages the process for such requests and advises students on the appeals process when requests are denied. Maintains detailed records of student interactions.

• Documents the status of these requests in PeopleSoft and communicates decisions to students. Prepares appeals submitted by graduate students and serves as an advocate for them when presenting their cases to the University's Admissions and Standards Committee.

• Monitors records and enrollment eligibility, advise graduate students, and assists them with enrollment issues, as needed. Troubleshoots registration and term activation problems with graduate students, programs, and colleges, and resolves inconsistencies between student record data in myUCF and PeopleSoft.

• Assists the Director in leading the academic progress area of the College, including updating transcript records, processing academic progress actions, status changes, probation, and dismissal of students at the end of each academic term. Reviews data and prepares semester/annual reports.

• Assists in creating and updating training content on academic services, progress, and graduation processes for workshops and/or online delivery to faculty and Staff.

• Assists in process improvement team projects and performs other related duties as assigned by the Director of Academic Support Services.

Minimum Qualifications:

Bachelor's or Master's degree and 0+ years of relevant experience.

Preferred Qualifications:

• One year of student services experience at a higher education institution.

• Experience using Microsoft Office and PeopleSoft.

• Strong communication, organizational, and interpersonal skills.

Special Instructions to the Applicants:

If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based on the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are Benefits Important to You?

Working at UCF has its perks!In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.