Digital Technology Intern (Available June 2023)
Arup
Los Angeles, California
digital
intern
team
software
management
mobile
technical
digital
windows
infrastructure
cloud
hardware
video conferencing
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January 4, 2023
Arup
Los Angeles, California
Join us to Shape a better world!
- You are passionate about helping people get the most out of technology
- You are excited by the opportunity to learn new things
- You value career progression and are open to new opportunities
- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
- Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities
- Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
- Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team
- Helping with a range of office-based technology needs installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
- Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
- Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions
- Following ITIL/Service Management policies and procedures
- Helping the software asset management team to maintain applications (license management and version control)
- Helping with communications and training around technical change
- Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues
- Personal computing (HP, Mac, etc.)
- Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
- Microsoft Windows Operating System, Mac OSx (limited)
- Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
- Cloud based solutions (Azure, AWS, etc.)
- Video conferencing hardware/software based on global standards
- Office printers and copiers (these vary depending on office or regional policy)
- Currently pursuing a bachelor s degree in IT, computer science or a related field.
- Minimum of 3.0 GPA or higher
- Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
- Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
- Experience of ServiceNow or similar IT Service Management systems
- Some experience working in a professional services organization
- Candidate must be eligible to work in the United States without the need for employer sponsored work authorization now or in the future.
- Familiarity with MS Teams and O365
- Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc
- Collaborative, consultative and effective in a consensus-based decision-making culture
- High energy, motivated, open-minded, and willing to embrace innovation and new technology
- Excellent written and verbal communication skills; communicating to all levels within an organization
- Self-starter who takes initiative to work and develop holistic solutions
- Continually exercises critical thought and judgment to determine the most appropriate action
- Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
- Good attention to detail
- 2nd Avenue Subway, New York
- Dulles International Airport Expansion, Washington, D.C.
- Gerald Desmond Bridge, Los Angeles
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