Patient Service Representative - Golisano Rehab
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SUMMARY
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.
STATUS: Part Time
LOCATION: Unity Hospital
DEPARTMENT: Golisano Rehab Nursing
SCHEDULE: Days / Evenings
ATTRIBUTES
Friendly, warm, inviting disposition
Exceptional communication skills and professional behavior
Ability to multitask and prioritize commitments
RESPONSIBILITIES
Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records