Customer Service Rep

Randstad USA Remote
customer service customer service rep customer service administration education team people customer service skills learning agility benefit administration host amenities
January 24, 2023
Randstad USA
Charlotte, North Carolina
Are you looking for an opportunity to begin your career path? Are you great at helping customers with a smile on your face? Our client is looking for talents with concrete customer service skills and a high learning agility. This client has endless opportunities to gain knowledge and advance your career in the Benefit Administration field. The office offers a host of amenities for you to enjoy including: a world class cafeteria with options to please every palette, a on site convenient store,  and most importantly professional and friendly managers who are invested in your professional growth! If this sounds like you, we'd like to talk to you. If your friends are also seeking an opportunity of this sort, we'd like to talk to them, too!

salary: $15 - $15.01 per hour
shift: First
work hours: 8 AM - 11 PM
education: High` School


Handle scheduled benefits appointments with participants or survivors

• Provide requested information, research complex questions, and document call resolutions

• Leverage acquired knowledge to deliver high quality customer experience

• Be an advocate and provide participant and survivor benefits counseling

• Learn about benefits administration through client interactions and requirements

• Identify process improvement opportunities and work with team to implement

• Participate in and perform varied work activities as needed to support client and team

• Resolve complex issues within the retirement and death processes

• Leverage advanced skills to deliver training for entry level roles

The essential functions of this role include:
  • wearing steel toe shoes

  • Skills
  • Active Listening
  • Telephone Etiquette
  • Basic Computer Skills
  • Customer Service
  • Empathy
  • Basic Software Skills
  • Customer Relations
  • Customer support
  • Typing Skills
  • Follow-up
  • Customer Relationship Management
  • Adapting to Change

  • Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced

  • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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