IT Internal Support Specialist

Boot World San Diego, California
technical retail c# store email install corporate training database weaknesses computer science science information systems
February 3, 2023
Boot World
San Diego, California

Job Description

Boot World, the industry's leading occupational footwear provider for over 45 years, is seeking an IT Internal Support Specialist to join our growing IT Department.

Key Responsibilities:

  • Respond/resolve retail store and home office technical cases via phone and email submissions
  • Install and configure systems, equipment[VE1] , and applications
  • Update and maintain computer networks for corporate [VE2] office and retail stores
  • Provide User training and support pertaining to new applications and systems
  • Maintain a database of documentation related to warranties, licenses, and instruction guides
  • Monitor company network for potential threats and weaknesses

Qualifications:

  • Associate degree or above in computer science, information systems, or related field
  • Prior IT, or similar technical function, help desk experience
  • Excellent problem-solving and troubleshooting skills
  • The ability to communicate technical information in an accessible manner to non-technical employees
  • Prior retail and point of sale software experience highly preferred
  • Advanced knowledge of networking principles and operating systems
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Customer-service focus
  • Hands-on problem-solving ability
  • Knowledge of script languages such as Python, JavaScript, Java, C#, etc.

If you feel this position is a good fit, please click below to apply and include your resume in a pdf file format.


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