Customer Service Agent / Warehouse
Revive Staffing Solutions Inc
Madison, Wisconsin
customer service
warehouse
customer service
sales
credit
research
team
engaging
supplies
invoicing
warehouse
loading
unloading
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
October 8, 2022
Revive Staffing Solutions Inc
Madison, Wisconsin
Job Description
Job Description:
This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers at the counter, taking customer orders over the phone, looking up parts and supplies and invoicing orders. At times this position is responsible for helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/products, including the use of a forklift.
Responsibilities:
This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers at the counter, taking customer orders over the phone, looking up parts and supplies and invoicing orders. At times this position is responsible for helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/products, including the use of a forklift.
Responsibilities:
- Communicate daily with customers via phone, e-mail, in-store interaction.
- Enter customer orders promptly with high accuracy
- Promote and support sales promotions.
- Collaborate with regional sales force and other field staff to deliver premier customer service.
- Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
- Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts.
- Provide same day responses to scheduled dates and backorder status of product.
- Research and process credit and return requests.
- Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
- Other duties may be assigned by Management
- High School diploma or equivalent combined education and experience.
- Experience related to Customer Service and high-volume calls.
- Ability to work effectively in a high-volume fast-paced environment.
- Able to Multi-task effectively while prioritizing daily workflow
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making abilities.
- Effective and professional communication and organization skills.
- Strong conflict resolution skills.
- Regular attendance and punctuality are vital.
- Forklift experience a plus (Will Train)
- 5+ years in Customer Service a plus
Report this job