Digital Technology (DT) - Security Internship

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

We are currently hiring for several different roles within the security organization in Digital Technology.

Information Security Analyst Intern duties may include:

• Utilize security controls, defenses, and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce and web-based systems
• Research attempted or successful efforts to compromise systems security and designs countermeasures
• Maintains hardware, software and network firewalls and encryption protocols
• Administers security policies to control physical and virtual access to systems                                                            

Security Behavior Analyst Intern duties may include:

• Create detailed business analysis, outlining problems, opportunities, and solutions for scorecard success
• Provide insight and analysis for a wide range of projects and events related to the Security Behavior and Adoption program
• Help design, develop, and analyze phishing campaigns and other managed programs that measure security behavior
• Develop and implement the 2023 Cyber Security Awareness Month activities and provide post-activity analysis to measure success
• Leverage a variety of creative formats, tactics, and content delivery channels to achieve awareness and education analytic goals
• Use analysis of scorecard data to drive direction for security communications (e.g. toolkit, announcement, articles, posters, posts) to engage our employees
• Prepare executive summaries for projects including approaches, analysis and results
• Engage, monitor, and analyze employee sentiment in the company platforms (e.g. Employee Portal, Now at Work, MS Teams)

Information Security Engineer Intern duties may include:

• Responsible for the planning, design and build of security architectures; oversees the implementation of network and computer security and ensures compliance with corporate cybersecurity policies and procedures
• Monitors cybersecurity requirements for local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related network devices
• Performs security assessments of applications and systems using penetration and vulnerability testing and risk analysis
• Configures and installs firewalls and intrusion detection systems.
• Implements software fixes (patches) to remove system vulnerabilities
• Investigates intrusion incidents and conducts forensic investigations                

Product Security Engineer Intern duties may include:

• Responsible in identifying security vulnerabilities within our platform
• Interface with external researchers and customers that perform security assessments against ServiceNow
• Run dynamic security testing tools, plan projects, and be a security advocate
• Report issues to application owners, provide meaningful remediation recommendations, and validate that issues have been resolved

• Actively enrolled in an accredited university as a full-time student and pursuing a Bachelors or Masters degree in Information Systems, Information Technology, Cybersecurity, or related degree programs
  • Graduating December 2023, or later
  • Able to work full time for 12 weeks during the summer (May – September)
• Completed coursework in IT/Security, including a basic understanding of networks and operating systems 
• Prior experience in web security/strong familiarity with OWASP, preferred
• Previously managed a bug bounty or responsible disclosure program, preferred
• Understanding of web and mobile application security assessment techniques, preferred
• Engineering roles will require experience using Python
• Experience working with the ServiceNow Platform a plus.
• Security certifications a plus.
• Strong analytical skills and high attention to detail 
• Demonstrated well-developed written and oral communication skills 
• Customer service experience 
• Flexible and open-minded about learning about larger Security organizations 
• Approach problems and projects with a high level of professionalism, objectivity, and has an open mind to innovative ideas and solutions

#Interncoop

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at

[email protected]

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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