Customer Services Representative

CornerStone Staffing has partnered with a lead cabinetry company in the Carrollton area to identify great customer service candidates with excellent computer skills.

Title: Builder Services Representative

Pay: $18/hr

Hours: 7am- 3:30pm Monday - Friday (mandatory OT during busy seasons)

Location: Carrollton, TX for 8-10 weeks of training. Then fully remote!

Duration: Temp to Hire

Job Description:

Provide data entry support and/or builder serve support to the builder center by performing data entry of customer orders, processing orders released by the builder and assisting in scheduling field service. Provide clerical support and collect housing start information for distribution throughout the builder center.

Effectively perform data entry of customer orders using current client standardized processes and procedures.

Key and/or verify original orders in client Order Manager (TOM), Order Billing System, or Encore.

Receive, understand, and distribute customer information related to starts, schedules, selections, purchase orders and warranty requests from the Builders electronic and/or internet based systems.

Perform pre-calls for delivery and installation, as needed, to confirm builder s delivery and installation

schedule, verify correction completion of requests and verify requested selections.

Notify Customer Service and Builder Operations of any scheduling, installation, delivery, or color changes from pre-call.

Perform receptionist functions.

Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality

Management Systems (QMS), and other American Woodmark Corporation (AWC) proprietary systems.

Develop an extensive knowledge product base.

Manage and/or direct communication from and/or customer, subcontract installers, clients, and vendors.

Schedule and assign installations. Verify ship and installation dates per builders release and schedule.

Research and schedule service/warranty requests. Coordinate, if necessary, deliveries for installations and service items.

Support efforts by all members of AW to continuously improve departmental, location and company performance.

QUALIFICATIONS:

Education, Experience and Skills:

High School Diploma or GED, some college courses beyond high school preferred;

1 to 3+ years experience in a customer service or high paced office environment;

Advanced keyboarding skills required, knowledge of Windows based programs and Microsoft office applications;

Excellent communication and organization skills;

Ability to prioritize and multi-task

The ability to work in a team environment

Language Skills:

Ability to read, and interpret common business documents including reports, charts, graphs and diagrams. Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquires or complaints from customers/clients, members of the business community and public.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Application Process Includes:

• Background check /drug test

• Virtual hiring - phone interview and interview with client

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email [email protected] to schedule a phone interview with a recruiter and put "Builder Services" in the subject line of your email.

CornerStone Job ID 134570

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