Software Developer, Contact Center

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

As a Software Developer you will join the Telephonic Outreach team in supporting the Genesys PureConnect phone system that's used within the Home and Community division of Optum. The team is working to modernize the system, provide personalized member journeys through telephonic outreach, develop web-based stats and client applications, integrate PureConnect with other systems, build automation, and more.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop integrations between PureConnect and other systems used for member management
• Develop RESTFUL APIs using MVC architecture between PureConnect, legacy, and future platforms
• Build web-based dashboards for Real Time stats, automation, and system monitoring
• Work with leadership and other teams (Data, WFM, QA, Training, Telecoms, Call Center operations, etc.)
• Help support daily operations related to PureConnect and Interaction Dialer
• Drive technical innovation that provides value to the business with a trackable ROI
• Operational Excellence - build, deploy, monitor, and operation of production services
• Mentor other software engineers on SDLC and best practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BS degree in Information Systems, Computer Science, or related field
• 3 + years of experience with SQL and SQL Server concepts (stored procedures, ETL/SSIS, views, indexing)
• 3+ years of web-related experience including HTML, CSS, JavaScript, MVC, or .NET core
• Experience with RESTFUL APIs using .net core

Preferred Qualifcations:

• Experience with Genesys Cloud
  
  
  • Familiar with Genesys Cloud APIs
  • Familiar with Architect
  • Experience with contact center reporting in Genesys Cloud
• Experience supporting call center operations and technology (reporting, dialers, IVR, ACD, WFM)
• Experience working with voice-related technologies including Nuance TTS & ASR, NLP, and VoiceXML
• Experience with system integrations
• Scripting experience using Python, JavaScript, batch files, or similar
• Excellent written and verbal communication skills with the ability to collaborate with a virtual team
• Solid troubleshooting instincts and ability to learn new technologies
• Innovative mindset that finds opportunities that provide value and improve member experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut/Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

.All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.