Business Manager Centralized Baggage Service DFW

Hallmark Aviation Services Fort Worth, TX
manager customer relations relations analysis training develops supervision manpower staff members safety security administer leadership
October 28, 2022
Hallmark Aviation Services
Fort Worth, TX
FULL_TIME
  • Develops and cultivates strong customer relations/retention
  • Coordinates interactions at all levels internal as well as external
  • Supports and trains their own teams.
  • Addresses/anticipates industry trends
  • Provide hands-on supervision of the staff and delegate workload
  • Provide direct customer relations support
  • Ensure that account operates according to schedule and service level agreements
  • Oversee the long-term analysis of manpower needs, groom potential leaders
  • Ensure cross training of staff members and monitor mandatory training
  • Manage attendance records and ensure appropriate shift coverage
  • Handle discipline and motivation issues
  • Process promotion, demotion and termination paperwork
  • Enforce safety, security, and grooming standards
  • Administer performance reward programs
  • Control the budget for labor costs and allocation


Required Skills


  • Leadership qualities
  • Negotiations skills on executive level
  • Knowing the Aviation industry (or B2B crack)
  • Capable to undertake risk-analysis
  • Flavor for financial performances and data/mechanics
  • Languages
  • Project experience
  • PC basics (Word, Powerpoint, excel, etc.)
  • Organizational talents
  • Strategically and concept ional way of thinking


Required Experience


  • Personal profile


  • Social competence
  • International behavior
  • Stress resistance
  • Readiness to travel (flexibility)
  • Opens for new ideas and innovative products
  • Communication skills
  • Ability to compromise (win-win-spi

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