Director of Event Services

Join our team! Now hiring Director of Event Services - Embassy Suites - Denton, TX

Embassy Suites Denton, TX is proudly managed by O'Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.

Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

Seeking supportive, collaborative (and competitive), relationship-builders to join our Sales team!

What we offer:

401k & Roth match - full-time and part-time team members are eligible!

Health, Dental, Vision & Life Insurance Options

Paid Time Off, including Paid Parental Leave

Growth Potential and Career Advancement

Hotel/Restaurant Travel Perks & Discounts!

This is a safety sensitive position that may be subject to additional safety requirements

Essential Responsibilities:

-Complete coordination of the Banquet & Catering Sales group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.
-Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.
-Develop pricing and market strategies with the Director of Sales & Marketing, Director of Sales, Director of Catering, Director of Food & Beverage and Executive Chef; constant monitoring of competition and marketplace in general; must be prepared and able to react under fluctuating market conditions.
-Assist in the preparation and execution of the annual marketing plan, promotion and advertising plans covering food and beverage events and hotel promotions.
-Meet or exceed predetermined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
-Responsible for prompt handling and monitoring the efficient flow of paperwork relative to confirming function details to the client.
-Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
-Have acquired food and beverage knowledge with the ability to up-sell clients, while promoting a level of service parallel to the stature of the facility and its competition.
-Generate "thank you" notes to all clients after functions with prompt follow up of negative client feedback as necessary.
-Represent hotel in community affairs and industry related events.
-Oversee Convention Services Team and ensure clients are being serviced.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document employee performance and provide timely counseling. Address employee complaints and resolve problems.