Medical receptionist

Provides administrative support to the research sites by coordinating and assisting patients visiting the site. Acts as the first-line contact for patients.

May assist with patient expense reimbursements and transport arrangements.

Essential Functions and Other Job Information :

• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.


• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.


• Completes data entry and visit completion information.


• Assists with the collection of patient SDV from treating medical professional.


• Schedules patients for different types of visits, external appointments, transport etc.


• Conducts reminder telephone calls to patients to confirm visits.


• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.


• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.


• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.


• Assists with the reimbursement of patient study expenses and payments.


• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines

Job Qualification

Qualifications : Education and Experience :

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year). In some cases an equivalency, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities :

• Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company / client SOPs and SOPs


• Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively


• Good attention to detail to ensure accuracy and efficiency in data entry


• Good interpersonal / customer service skills, positive attitude and good oral and written communication


• Capable of working in a team or independently


• Good English language and grammar skills written and verbal


• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems


• Ability to work well in a collaborative team environment Management Role : No management responsibility

Working Conditions and Environment :

• Work is performed in an office or clinical environment with exposure to electrical office equipment.


• Occasional drives to site locations. Potential Occasional travel required.

Physical Requirements :

• Frequently stationary for 4-6 hours per day.


• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.


• Occasional mobility required.


• Occasional crouching, stooping, bending and twisting of upper body and neck.


• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.



Last updated : 2022-10-20