Part Time / Customer Service Representative (Remote)

Would you like to help patients and their families to better understand their medical bills and provide them with options to resolve them? Are you looking for a career with a solid company with stable hours (Monday-Friday, 8am-5pm) and great benefits, where the customer service you provide, and your contribution is valued? Are you seeking options to work from home or work in an office? We would like to talk to you! We are looking for full-time, caring, and talented Healthcare Customer Service Representatives to make a long-term home in our organization. In this important role, you will work with patients and their families to explain their medical bills and negotiate affordable payment terms.

What you’ll do:

• Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements, and taking payments by phone
• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families to understand their bill, answering questions about their debt and medical billing process
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions

Benefits & Pay

We offer a highly competitive compensation package and invest heavily in employee satisfaction, professional development, and retention. You will have the opportunity to be an integral part of an established organization where your voice matters.

• Salary Range - $35,360 - $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay)
• Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
• Health, Vision, and Dental Insurance
• Life Insurance and Disability
• Generous PTO accrual from day 1
• 401(k) plan with company matching
• Employee Assistance programs and discounts via LifeMart
• $500 Retention Bonus after 6 months of employment
• Hybrid work model – One day of in office training required, 100% remote after that!
• 2+ years professional experience, with demonstrated history of retention
• Experience in customer service and/or healthcare preferred (but not required)
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills a plus!
• Typing 40+ WPM with 90% accuracy preferred