Marketing Cloud Developer (FULLY REMOTE OR MA BASED)

The Hanover Insurance Group Remote
marketing cloud remote marketing management cloud data salesforce marketing automation automation team design salesforce marketing cloud
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Marketing Automation team is currently seeking a Marketing Cloud Developer in a remote work arrangement or in our Worcester, MA location.

This is a full time, exempt role.


As a key member of the Marketing automation team, this role will support the development the Marketing Cloud/ExactTarget platform to enable effective and efficient execution marketing programs through the delivery of data management, configuration, integrations, and development.

The Marketing Cloud Developer will be responsible for designing and build efficient, and reliable applications within to help support marketing structures and initiatives. Develop customized solutions within the Marketing Cloud platform to support critical business. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

• Develop marketing initiatives utilizing the Salesforce marketing automation platform, performing activities such as audience selection, triggered send notifications, suppressions, segmentation and more.
• Design new or enhance existing processes to support new marketing strategies.
• Gather and confirm data specifications when gathering campaign information.
• Support data architecture needs, designing and managing database structure, inbound and outbound data integrations, and API 's.
• Support reporting efforts through data manipulation and integration with PowerBI.
• Develop, enforce, and perform quality control activities and checks.
• Performs other related duties and participates in special projects as assigned.
• Work with business and technology teams to gather functional and technical requirements
• Analyze requirements and provide leading practices in the design of the solution
• Participate in the creation and execution of test plans, strategies, and communications
• Oversee the management of process documentation
• Participate in client facing meetings and documenting key decisions and action items
• Keep informed of the latest technology trends and innovations especially in the areas of marketing automation, marketing resource management, digital asset management, web content management, mobile, and social media
• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or Marketing with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements.
• Salesforce Marketing Cloud Developer certification and Salesforce Email Marketing Specialist certification
• Experience with Salescloud as a CRM, Oracle and SQL based databased preferred.
• Knowledge of Salesforce Marketing Cloud (SFMC) or ExactTarget is required.
• At least 3 years of experience as an email developer/technical resource on the Salesforce Marketing Cloud platform is strongly preferred.
• Must have experience and understanding of relational databases and development competency around MS SQL Server, MySQL.
• Must have experience with AMPScript.
• Must have experience with HTML, XML, Java, SOAP and REST-based web services. CSS and Jquery frame works preferred.
• Experience with Mobile Studio, SMS, and two-way chat a plus.
• Able to demonstrate an understanding of the full range of customer information/data management systems and related processes and protocols.
• Must be able to think critically and creatively when developing solutions.
• Highly self-motivated contributor with proven track record of obtaining results without significant direct report authority assigning tasks.
• Capability to manage multiple priorities and tasks simultaneously; Easily adapts to new or different changing situations, requirements or priorities
• Interpersonal & relationship building skills: ability to work well as an individual and within a team
• Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities
• Demonstrates solid verbal/written communication, listening, communication skills with and ability to communicate across all employee and management levels
• Displays a high degree of initiative and effective organization and time management skills
• Strong analytical ability, and ability to work with data
• Collaborative, adapts to the diverse interests, styles and perspective of key players
• Excellent organizational skills and attention to detail
• Detail & Quality oriented, self-directed, with problem solving ability

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:
• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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