Customer Engineer
Recruiting From Scratch
Hudson, New Hampshire
engineer
data
team
streaming
apache
apache kafka
kafka
technical
data streaming
software
engineer
recruiting
from scratch
March 23, 2024
Recruiting From Scratch
Hudson, New Hampshire
Who is Recruiting from Scratch :
Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire. We work with companies funded by the best investors including Sequoia Capital, Lightspeed Ventures, Tiger Global Management, A16Z, Accel, DFJ, and more.
https://www.recruitingfromscratch.com/
At our company we are seeking a curious and friendly Customer Engineer to help us build the next generation of data streaming tools. We re on a mission to make Apache Kafka and event-driven architectures easier for engineering teams everywhere. Join us!
About Us
Real-time data is revolutionizing our lives. Every business today must have data available to compete. That's why real-time data processing is the fastest-growing segment of business computing. Our product is a platform that sits on top of any data streaming technology, ensuring companies across the world maximize the value of their data.
Our team is distributed across London, New York, and Paris, and we are looking for people who are excited by our mission and want to share this journey with us.
About the Role
Do you enjoy working closely with customers? Are you passionate about helping, teaching, training, and supporting them? And finally, do you love tackling meaningful technical challenges?
If so, you could be perfect for our new role! We are looking for a Customer Engineer who is eager to deep dive into Apache Kafka and apply their expertise to support our customers to solve their most challenging problems.
Our control plane is packed with intriguing features, as well as advanced technology that reimagines Apache Kafka systems. Through cultivating a deep understanding of our products, you ll strategize on how to best support our customers to provide them the most value.
Come join us!
Location: this role is Hybrid in NYC. 2-3 days a week in office, right by Greenwich and Union Square.
What will you be doing?
- Onboarding new enterprise customers with our range of products
- Work closely with customers to train and enable them to use our products
- Provide premier support to enterprise customers when they have technical issues with our products and ensure comprehensive technical troubleshooting with suitable workarounds and best practices
- Coordinate efforts and offer root-cause analysis on complicated technical issues (bugs, performance issues, security)
- Improving product documentation and authoring knowledge-base articles
- Advocate on the customer's behalf and provide feedback to Product/Engineering team to improve our solutions and product roadmap
- Continuously learning our products, Apache Kafka and the data streaming ecosystem in order to update our teams and help our customers
What experience are we looking for?
- Deeply interested in technology whether through your college degree or hobbies.
- Interest in learning and mastering how our tooling can help in the data streaming world
- Have consulting or customer-facing experience.
- Hands-on experience with distributed technologies Demonstrable experience with Docker / Kubernetes
- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)Ability to read and understand code.
- Excellent communication skills - clear, concise and effective communication with customers and colleagues
- Demonstrate a good level of self-motivation, autonomy, curiosity and positive attitude
Nice to have
- Knowledge of streaming or messaging systems like Apache Kafka, Pulsar, Rabbit MQ, JMS.
- Previous experience as a software engineer with a background in software development, coupled with a passion for customer support.
- As a bonus, you have experience in a fast growing and scaling business similar to us. You enjoy having the opportunity to contribute to process improvements and are excited by the possibilities of a business that is still in its early stages.
Perks & Benefits:
- Stock options
- PTO + public holidays
- Premium health insurance
- Flexible working hours
- Technical equipment stipend allowance on top of your laptop
- Employee referral scheme
- Company-wide events and team socials
- International team with a wealth of knowledge
- Our office is dog friendly! Our resident pooches Lexi and Honey are always looking for furry colleagues to join them.
Salary Range: $105,000-$115,000 base.
https://www.recruitingfromscratch.com/
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