Patient Access Representative
Legacy Health
Gresham, Oregon
representative
patients
medical
financial
health
communication
insurance
regulations
education
representative
financial responsibilities
payments
legal
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November 25, 2022
Legacy Health
Gresham, Oregon
You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
- Effective written and verbal communication skills.
- Critical thinking and problem-solving skills required.
- Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
- Demonstrated effective interpersonal skills which promote cooperation and teamwork.
- Ability to withstand varying job pressures and organize/prioritize related job tasks.
- Ability to perform multiple tasks at the same time.
- Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.
- Ability to deal with people in emergent and/or stressful situations.
- Ability to identify alternative means of communication as needed.
- Ability to adapt to change.
- Keyboard skills and ability to navigate electronic systems applicable to job functions.
- Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases.
- Demonstrated understanding of complex collection issues.
- Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.
- Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred.
- Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.
- Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.
- Ability to enroll patients into Presumptive Medicaid services which entails a detailed questionnaire with the patient to determine eligibility
- Knowledge of medical terminology.
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