Process Improvement Senior Analyst
Understood
New York, NY, NY
senior
analyst
learning
management
operations
people
senior
team
adhd
dyslexia
shaping
cross functional
stakeholders
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December 20, 2022
Understood
New York, NY, NY
FULL_TIME
**About Understood **
Understood is a social impact nonprofit like no other. Our cause is to support the 70 million people in the United States who have learning and thinking differences like ADHD and dyslexia. And we're passionate about our work. By taking an innovative digital-first approach, we create tools, content, and experiences that help people discover their potential, take control, find community, and stay on a positive path.
Come be part of an organization with an entrepreneurial spirit that's helping to make an impact in shaping the world for difference.
To learn more about us, please visit: [www.understood.org](https://www.understood.org/)
**About the role**
To advance Understood's mission and further our impact, we are hiring a Process Improvement Senior Analyst, who will be a member of the Business Operations team and will report to our Senior Director of Business Operations. The Business Operations team partners with cross-functional stakeholders and work closely with various teams (e.g. Product, Marketing, and HR) to impact the way we plan and execute the work we do at Understood.
In this role, you will be responsible for managing the development, implementation, and ongoing maintenance of project(s) and process improvements, as well as supporting cross-functional initiatives on a number of process excellence and/or change management projects.
We deeply believe that in addition to the knowledge, abilities, and experience you bring, it's also about a shared commitment to our core values --- Continuously Learning, Acting with Intention, Championing Difference, Inspiring Change, and Growing Together -- which guide us in our work, both individually and collectively, that will help us make an impact in shaping the world for difference so every individual can thrive.
We are looking for someone that has excellent attention to detail, strong relationship-building and communication skills, and the ability to establish effective working relationships across the organization.
*****Competitive Pay and Outstanding Benefits & Perks*****
**Responsibilities**
* Identify and analyze organizational processes and facilitate/implement recommendations for optimization and improvement
* Proactively and thoroughly project manage work, including but not limited to: creating timelines, identifying key milestones, and identifying any additional resources needed to complete the work
* Resolve project issues through direct action or escalation, when necessary
* Assist with the management of internal relationships, processes, and performance drives
* Analyze data to identify trends and opportunities for improvement
* Develop and train the organization on standardized process improvement methods
**Qualifications**
* Bachelor's degree in Business or Industrial Engineering, or equivalent experience, preferred
* Demonstrated experience in business process modeling
* Experience as a consultant in a top-tier management consulting firm preferred
* Experience utilizing Six Sigma, Lean or BPI methodologies preferred
* Experience facilitating process improvements and change management projects
* Highly proficient in Google Suite (Sheets, Slides) and / or Microsoft Office (Excel, PowerPoint)
**Knowledge, Skills, and Abilities**
* 3+ years of experience in a role focused on process improvement
* 2+ years of experience leading or supporting project management projects
* Ability to collect and analyze data
* Ability to drive change, problem solve, motivate, persuade, and be empathetic to a wide range of diverse, cross-cultural audiences
* Willingness and ability to engage with stakeholders (including senior executives) and communicate insights in a flexible, professional manner
* Strong organizational skills, including attention to detail and the ability to multitask
* Comfortable navigating complex, matrixed organizations
* You are a team player and drive for results
* Strong relationship-building skills and high empathy, to build rapport quickly and effectively in a fast-paced environment
* You are calm under pressure
* You are comfortable bringing your whole self to your work
***Please Note:*** *Understood requires all new hires to be fully vaccinated against Covid-19 within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please reach out to Becca Lazarus (* [*[email protected]*](mailto:[email protected])*), People Operations Manager*
***Commitment to Diversity, Equity, and Inclusion***
*Understood encourages individuals of all learning styles, ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.*
*Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.*
*For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive functioning issues, nonverbal learning disabilities, processing issues, and more, please visit* [*www.understood.org*](https://www.understood.org/)*.*
*#LI-BL1*
Understood is a social impact nonprofit like no other. Our cause is to support the 70 million people in the United States who have learning and thinking differences like ADHD and dyslexia. And we're passionate about our work. By taking an innovative digital-first approach, we create tools, content, and experiences that help people discover their potential, take control, find community, and stay on a positive path.
Come be part of an organization with an entrepreneurial spirit that's helping to make an impact in shaping the world for difference.
To learn more about us, please visit: [www.understood.org](https://www.understood.org/)
**About the role**
To advance Understood's mission and further our impact, we are hiring a Process Improvement Senior Analyst, who will be a member of the Business Operations team and will report to our Senior Director of Business Operations. The Business Operations team partners with cross-functional stakeholders and work closely with various teams (e.g. Product, Marketing, and HR) to impact the way we plan and execute the work we do at Understood.
In this role, you will be responsible for managing the development, implementation, and ongoing maintenance of project(s) and process improvements, as well as supporting cross-functional initiatives on a number of process excellence and/or change management projects.
We deeply believe that in addition to the knowledge, abilities, and experience you bring, it's also about a shared commitment to our core values --- Continuously Learning, Acting with Intention, Championing Difference, Inspiring Change, and Growing Together -- which guide us in our work, both individually and collectively, that will help us make an impact in shaping the world for difference so every individual can thrive.
We are looking for someone that has excellent attention to detail, strong relationship-building and communication skills, and the ability to establish effective working relationships across the organization.
*****Competitive Pay and Outstanding Benefits & Perks*****
**Responsibilities**
* Identify and analyze organizational processes and facilitate/implement recommendations for optimization and improvement
* Proactively and thoroughly project manage work, including but not limited to: creating timelines, identifying key milestones, and identifying any additional resources needed to complete the work
* Resolve project issues through direct action or escalation, when necessary
* Assist with the management of internal relationships, processes, and performance drives
* Analyze data to identify trends and opportunities for improvement
* Develop and train the organization on standardized process improvement methods
**Qualifications**
* Bachelor's degree in Business or Industrial Engineering, or equivalent experience, preferred
* Demonstrated experience in business process modeling
* Experience as a consultant in a top-tier management consulting firm preferred
* Experience utilizing Six Sigma, Lean or BPI methodologies preferred
* Experience facilitating process improvements and change management projects
* Highly proficient in Google Suite (Sheets, Slides) and / or Microsoft Office (Excel, PowerPoint)
**Knowledge, Skills, and Abilities**
* 3+ years of experience in a role focused on process improvement
* 2+ years of experience leading or supporting project management projects
* Ability to collect and analyze data
* Ability to drive change, problem solve, motivate, persuade, and be empathetic to a wide range of diverse, cross-cultural audiences
* Willingness and ability to engage with stakeholders (including senior executives) and communicate insights in a flexible, professional manner
* Strong organizational skills, including attention to detail and the ability to multitask
* Comfortable navigating complex, matrixed organizations
* You are a team player and drive for results
* Strong relationship-building skills and high empathy, to build rapport quickly and effectively in a fast-paced environment
* You are calm under pressure
* You are comfortable bringing your whole self to your work
***Please Note:*** *Understood requires all new hires to be fully vaccinated against Covid-19 within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please reach out to Becca Lazarus (* [*[email protected]*](mailto:[email protected])*), People Operations Manager*
***Commitment to Diversity, Equity, and Inclusion***
*Understood encourages individuals of all learning styles, ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.*
*Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.*
*For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive functioning issues, nonverbal learning disabilities, processing issues, and more, please visit* [*www.understood.org*](https://www.understood.org/)*.*
*#LI-BL1*
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