Customer care representative
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SUMMARY
Provide the highest level of customer service to internal and external GAF customers withrespect to all aspects of the order process including order placement, order management,customer knowledge, warranty processing, and plant follow-up.
Maintain solidinterdepartmental and customer relationships by addressing questions and concerns withspeed and professionalism.
Act as the Voice of the Consumer to equally improve theproducts for our customers as we do for our company.
Specific responsibilities include, but are not limited to :
Providing customer service to our customers in a call center environment.
Providing customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
Perform other duties as assigned.
Manage inbound and outbound calls in a timely manner
Keep accurate real-time records of all conversations in our database.
Build relationships with external & internal GAF customers via phone and email to assist with all inquiries.
Work as sales support for our Sales Team.
Provide world-class service by delivering an effortless customer experience.
Qualifications :
Outgoing and energetic attitude
Excellent verbal and written communication skills
Ability to multitask in a fast paced environment
Must be a team player and perform well under pressure
Strong computer skills : Microsoft Office Suite and Google Suite
Highly organized with great attention to detail
Excellent problem-solving capabilities
Requirements :
Bachelor's Degree preferred
Past Customer Service experience especially in a call center environment
Excellent communication and computer skills are also required
We are taking a responsible approach to creating environments that allow us to do what we do best Protect what matters most.
As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position.
Proof of vaccination is required. Should you require accommodation for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.
Last updated : 2022-10-05
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