Customer Service Representative
A-1 Locksmith
Carrollton, TX
customer service
customer service representative
representative
team
operated
customer service
customer needs
transfer
calls
email
pricing
high school
supervision
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June 13, 2023
A-1 Locksmith
Carrollton, TX
FULL_TIME
A-1 Locksmith has been servicing the DFW area since 1949. We've grown into one of the nation's leading locksmith companies, while remaining family owned and operated. We're looking to add to our growing team!
If you're looking for a company to grow with, apply with us today to join our Customer Service team!
What you’ll do:
Act as the first point of contact for customers
Answer phones in a timely and consistent manner
Address customer needs and concerns with respect and empathy
Transfer calls when necessary
Manage email inboxes and online chat support
Create jobs, estimates, and quotes for customers
Develop and maintain a knowledge of product information and pricing
Communicate with our Dispatch team and Locksmith technicians
Provide the highest quality of customer service to our customers
What you’ll need:
Availability to work morning/afternoon shifts and Saturdays
High school diploma or equivalent
Ability to handle fast-paced environment with minimal supervision
Proficient computer skills. Experience with Microsoft Office and Google Software preferred.
Ability to multitask and be detail-oriented
A professional composure regardless of circumstances
Eagerness to learn
Spanish a plus but not required
Benefits:
Great work culture & team-oriented environment
Two days off per week guaranteed, closed Sundays and holidays
Health, Vision, Dental options for full-time employees
Overtime opportunities
Unlimited opportunity for growth within the company
90-day review and annual reviews
About A-1 Locksmith:
Family owned and operated since 1949
A rating with the Better Business Bureau
Corporate clients include: City of Dallas, Zoes Kitchen, Wingstop, & more!
Starting pay depends on experience.
If this sounds like a good fit for you, we'd love to hear from you!
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