Medical Office Assistant

Trillium Health Inc. Rochester, NY
medical assistant health team clinic patients nurse trillium communication teamwork hiv/aids director administration
September 23, 2022
Trillium Health Inc.
Rochester, NY

Purpose: Under the direction of the Sr. Director, Practice Administration, MA functions as a member of the interdisciplinary health care team in providing the highest quality of care to the patient.

Key Job Responsibility Areas

  • Clinical Responsibilities

  • Documentation

  • Miscellaneous

Detail of Key Job Responsibility Areas

  • Clinical Responsibilities

  • Practice within the MA scope of practice and maintain annual competencies

  • Provide quality care to patients under the supervision of Procedural APP, Nurse Manager, RNs and LPNs

  • Collect data (vitals, height, weight) and report to provider or nurse, particularly with vitals outside of normal limits

  • Follow AIDET and service recovery expectations

  • Demonstrate flexibility to optimize clinic flow, minimize patient wait times, maximize provider productivity in clinic, and optimize the patient experience

  • Participate in the clinic orientation of new nursing team members

  • Participate in and support of Quality Assurance/Performance Improvement activities

  • Coordinate Care for Trillium Health patients

  • Work with the interdisciplinary health care team to facilitate care

  • Work with interdisciplinary health care team to keep patients engaged

  • Demonstrate positive communication and teamwork within clinic and between departments

3. Documentation

  • Document all clinical care clearly, thoroughly, accurately, and timely

  • Order and maintain inventory of medications/ supplies

4. Miscellaneous

  • Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.

  • Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization.

  • Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.

  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.

  • Other duties as assigned.


The ability to demonstrate teamwork and effective interpersonal relations skills is imperative. Excellent written/oral communication and computer skills are required. Medical office assistant certification preferred but not required. Current CPR certification and experience working in community-based health care settings is also preferred. Experience working with HIV/AIDS clients is preferred, but not required. Experience with chronic diseases in an outpatient setting is desired. Previous experience with an Electronic Health Record is desired.

Physical Requirements

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

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