Booking Agent - Remote

Sunset Dreams CO Remote
booking agent remote reservations communication travel customer information altering email customer service communication skills booking agent team vendors
We are seeking a motivated, detail-oriented individual to join our company as a Booking Agent. As part of our team, you answer phones and emails, assisting customers in booking suitable reservations with vendors like Expedia, Delta, Carnival, etc.

Accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience. Help customers in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

We work with both personal and business travel, and often promote special deals with our travel partners. Our ideal candidate has worked in the travel industry or customer service for at least one year, but we are willing to train the right person.

Duties and Responsibilities

  • Assist customers in making, altering, or canceling reservations
  • Respond to emails with reservation information, confirmations, and additional details
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
  • Answer questions regarding rooms, facilities, rates, and events
  • Accurately record customer information and charge credit cards upon successful reservations

Requirements And Qualifications

  • Excellent phone etiquette and verbal communication skills
  • Strong computer proficiency and email communication skills
  • Attention to detail and the ability to resolve customer issues

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