Customer Service Rep - Hiring Immediately!

CornerStone Staffing Mesa, Arizona
customer service insurance customer service calls representative mesa property damage contractors cornerstone call center representatives mortgage insurance remote
September 23, 2022
CornerStone Staffing
Mesa, Arizona
FULL_TIME

CornerStone Staffing is hire for an Insurance company seeking dedicated call center representatives. This opportunity is TEMP TO PERM they are seeking to hire everyone on permanently after 90-120days, *upon proven attendance/reliability and productivity.

If you're interested in starting a career within the Insurance industry, please review details/requirements below and apply TODAY!

Job Title: Mortgage Insurance Customer Care Representative

Start Date: 11/14/2022 **November Class

Location: AZ/TX Residents ONLY | WFH/Remote ** MUST BE WILLING TO COMMUTE TO Mesa, AZ OR Fort Worth, TX AS NEEDED!!**

Pay: $16.00/hourly

Schedule: 4:30am - 7:00pm **PACFIC TIME ZONE** | Monday - Friday with occasional OT on Saturdays

Primary Purpose:

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Deliver timely, accurate customer service ensuring the highest level of satisfaction

  • Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries

  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries

  • Work on Claim Packets when phone lines are slow

  • Update records and note system as required

  • Able to meet and maintain availability standards, schedule adherence and attendance guidelines

  • Ability to work in fast paced environment

  • Flexibility in work hours and in changing environments

  • May assist answering questions in the help desk

  • May cross train to assist with borrower follow ups

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  • Must possess effective verbal and written communication skills

  • Sound analytical skills

  • Solid work quality, accuracy and proficiency

Requirements:

  • Flexibility to commute to Mesa, AZ OR Fort Worth, TX AS NEEDED (Trainings/Meetings) *Local candidates only*

  • Typing of at least 30 WPM (will be tested)

  • Dedicated, quiet workspace

  • High Speed Internet - ability to directly connect to modem/router

  • Willingness to be on laptop camera during work hours for trainings/meetings/work2 years of Customer Service experience

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.


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