Transportation Dispatcher (AM Shift, PM Shift, & Overnight Shift Available)

Job Title:  Transportation Dispatcher

Department:   Transportation

AM Shift, PM Shift, & Overnight Shift Available

Location:   Houston CDC (Katy Location)

Remote Eligible:

Yes

Main purpose of the job:  Effectively communicate with drivers and sales staff to ensure timely deliveries and pickups. Follow up with questions and concerns. Assist the warehouse staff with the pick and pack, will calls, pick up now orders and truck orders.

Key Accountabilities

Monitor sales orders throughout the shift, take appropriate action to change routes, add trucks, ensuring routes are completed on time. All of these are same day adjustments.

35%

Assist drivers with second run deliveries. Pick and load the trucks.

15%

Serves as liaison between drivers, sales associates, and customers to ensure smooth deliveries.

5%

Complete paperwork, documentation, and data input in accordance with established procedures.

5%

Support sales staff with same day special delivery requests, pick-ups, and on-time deliveries.

5%

Assist warehouse with picking, checking, and loading of trucks daily as directed by the shift manager or lead.

5%

Assist management to improve route efficiency.

5%

Act in helpful and cooperative manner towards customers and Crawford associates.

5%

Acquire and maintain current knowledge of Crawford Electric policies and procedures, participate in training, and attend meetings as requested.

5%

Participates in and follows all Crawford policies, guidelines, and procedures (Safety, Anti-Harassment, Ethics, etc.)

Perform other duties as assigned

Minimum work experience requirements:

• Knowledge of transportation operations

Minimum education requirements:

• High School Diploma or GED required

Competencies, Knowledge, Skills & Abilities:

Core Competencies:

• Acts with integrity


• Builds effective relationships


• Communicates effectively


• Creates and leads change


• Develops self and team


• Drives performance and results


• Makes quality decisions

Functional Competencies:

• Strong organizational skills, ability to prioritize task


• Strong PC skills: Knowledge of Microsoft Office applications (Word, Excel, Outlook, Power Point), Email & Internet Use


• Working knowledge of FMSCA/DOT and ability to interpret government regulations


• Excellent communication, written, verbal, and training/presentation skills including familiarity with reporting, presentation, and file management software


• Strong reasoning, analytical and problem-solving skills


• Ability to develop and document standard operating processes


• Ability to handle confidential information


• Attention to detail, accuracy, and well organized


• Ability to collaborate and work across the organization


• Ability to independently follow and execute work assignments, follow procedures, and make decisions determined from available choices and from established guidelines.


• Ability to explain information to a wide range of audiences

General Requirements:

• Must have a valid driver’s license


• Willingness to work additional hours in order to meet deadlines.

Work Environment:

• Working conditions are normal for transportation and office environment.