Customer Service Representative

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 155 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for a friendly, enthusiastic, reliable and service orientated Customer Service Representative.

Location

Join our centralized Customer Service Center team in Mesa, AZ.

Responsibilities

The Customer Service Representative is responsible for

• Answering calls in a prompt & courteous manner


• Working to resolve caller questions & concerns


• Educating our patients about what services we provide


• Determining the patients’ needs by practicing excellent communication skills


• Assisting patients with their questions and guide them to the right location


• Assisting with appropriate and miscellaneous projects as assigned and able

How you will make an impact

The Customer Service Representative supports the organization with high quality customer service, by delivering a seamless, repeatable, and excellent experience to NextCare customers.

Essential Education, Experience and Skills:

Education: Minimum of High school graduate or equivalent

Experience: Prior experience in a customer service driven environment

Skills:

• Exceptional customer service skills


• Ability to multi-task in a fast-paced environment


• Ability to prioritize and pay attention to detail


• Strong verbal and written communication skills


• Ability to effectively communicate with patients, providers, team members, and management


• Strong analytical and creative problem solving skills


• Flexibility to adapt to procedural changes


• Cooperative and able to work well with others

Valued But Not Required Education, Experience and Skills:

Experience:

• Call center customer service training


• Electronic medical records


• Medical call center experience


• Front and/or back medical office experience

Skills:

• Bilingual a plus

Benefits:

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.