Logistics Customer Service Representative

We move the world - together. As an international leading development partner and supplier of the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells and hydrogen motors.

In 2021, MAHLE with its more than 71,000 employees, generated sales of around EUR 11 billion and with its 160 locations, including 12 large research and development centers, is represented in more than 30 countries. Come join our team at MAHLE!

SUMMARY

The Customer Service Representative's primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ability to effectively define root cause and corrective action plans.
• Analyze, submit, verify and communicate release requirements .
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Populate material master sales views.
• Create and maintain customer material information records.
• Create and maintain customer-specific work instructions.
• Create and maintain all Customer Support process instructions.
• Responsible for processing shipments and invoices.
• Track customer delivery performance.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues.
• Process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate's Degree (A. A.) or equivalent from an accredited two-year college or technical school.
• 3 to 5 years of related experience and/or training.

LANGUAGE SKILLS

Must be fluent in English. Able to write routine reports and correspondence. Able to communicate effectively with peers, managers, and directors, and to present to groups of customers or employees of the organization. Values and considers the perspectives and backgrounds of all parties.

MATHEMATICAL SKILLS

Ability to apply advanced mathematics as typically taught during a two-year college or university course.

REASONING ABILITY

Ability to deal with problems involving several concrete or abstract variables in standard and non-standard situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and explain policies and procedures.

OTHER SKILLS AND ABILITIES

• Dynamic communication/inter-personal skills.
• Highly organized and possess good decision-making and problem solving skills.
• Excellent attendance record.
• Exemplary written and verbal communications skills.
• Intermediate computer skills, knowledge and experience of SAP, MS Office and Lotus Notes.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear up to 98% of the day. The employee routinely is required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The environment will vary in this position based on assignments. When working in the office, environment noise is generally minimal.

The environment in manufacturing plants and testing labs are often loud, hot, and with particulates in the air. Working environment may contain potentially hazardous materials such as acids, solvents, oils, and common etchants. In such environments, adherence to PPE regulations is required.

OVERTIME

Employees must be able to work additional hours and/or additional days during the payroll week, which can and will be in excess of forty (40) hours per payroll week. Working overtime is a condition of employment.