Full Time - eChannel Customer Service Representative - Must be Spanish/English Bilingual

TentandTable.com Buffalo, NY
customer service customer service representative representative spanish english bilingual amazon speaking tents growth slides team customer service
September 30, 2022
TentandTable.com
Buffalo, NY
FULL_TIME
If you are looking for a fun and rewarding career with excellent earning potential, we would love to meet you!


TentandTable.com is a supplier of commercial quality inflatables, party tents, tables, and chairs. We have experienced explosive growth in our online marketplaces, particularly Amazon, and we expect this trend to continue as we build upon that success. You will be working with some of the most exciting items in the party industry like: giant water slides, jumbo slip n slides, challenging obstacle courses, and event party tents, all while working on the fastest growing and most exciting online marketplaces in the country.


We have an immediate opening for an organizationally sound, detail-oriented candidate to join our eChannel team as a dedicated Customer Service Representative. This position provides a very competitive starting hourly wage with growth opportunities.


Purpose Summary:

Our Amazon Customer Service Representative will provide timely guidance, customer problem resolution, shipping, and logistical information, and troubleshooting assistance to our customers on the Amazon.com marketplace. The ideal candidate would be in either Mountain or West Coast time zone.


Prerequisite Qualification:

Must be bilingual English/Spanish speaking, both written and verbally. Most customers are English speaking, but you will be the primary point of contact for Spanish speaking customers through email and over the phone.


General Qualifications:

Basic computer skills

Excellent communication skills, both written and verbal (over the phone)

Exceptional multi-tasking skills

Exceptional organizational skills in managing multiple cases for resolution

Fast learner with attention to detail

Needs to be able to learn and understand a complex product catalog for troubleshooting assistance

Be able to learn and navigate multiple software systems for information gathering

Experience using Google Sheets and Drive will be helpful

Experience on Amazon, eBay, and Walmart will be helpful


This is for a remote position

Some weekend hours will be required


This is a Full-Time position that offers a very competitive wage

We proudly Provide team members with On-going Training and Development

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