Assistant Property Manager – Residential

Description

Reporting to the Property Manager, the Assistant Property Manager will be responsible for providing strategic and administrative support to the Property Manager in the day-to-day management and successful operation of one or more multifamily residential buildings located throughout the Tulsa Metropolitan Area.

Duties Include:

• Supporting the management, administration and maintenance of all building(s) operations to exceptional level; prioritizing tenant relations and safety, consistent building performance and very low vacancy rates.
• Helping the Property and Facility Managers to lead a team of property-level professionals and ensuring that they follow a clear plan of action with no gaps, and making sure that there is no downtime in case of staff turnover.
• Assuming all overflow responsibilities from the Property Manager.
• Helping the Property Manager and Regional Director to build very strong tenant relationships, incentives and programs and making sure that all staff is trained to follow these programs and encouraged to develop tenant relationships.
• Assisting the Property Manager with the preparations of capital and expense budgets and maintaining efficient processes for capital and expense management, property reporting, preventative maintenance and competitive purchasing practices.
• Showing units and meeting with staff, tenants and vendors on a regular basis or as required by the Property Manager.
• Helping to lead the marketing efforts by offering innovative ideas and execution for tenant retention/renewal programs, promotions and leasing advertising.
• When required, leading operational projects by reviewing specifications, developing scope, selecting vendors, negotiating service contracts and monitoring vendor performance and project status until successful completion.
• Ensuring that day-time and after-hours emergencies and tenant requests are handled quickly, effectively, and with strong follow-through on a 24/7/365 basis.
• Monitoring rent collections, Accounts Receivable and Payable and quickly identifying potential and actual gaps in income and establishing effective action plans to bridge them.
• Developing clear understanding of site and unit layouts, property features and areas of concerns. Visiting property amenities, common areas and vacant units regularly to ensure that all comply with the highest standard of cleanliness, reliability and safety.
• Collaborating with the local community to ensure a high level of engagement and understanding of neighborhood trends, risks and opportunities.
• Supporting the Property Manager with administrative duties and assuming responsibility for properties when Property Manager is unavailable.
• Assisting the Property Manager and Regional Director with developing new processes and leading a wide range of initiatives and pilot projects in collaborating with other head-office and property level staff.
• Working closely with the Facilities Manager, head-office and site staff and Property Manager on other tasks, as required, and executing assigned tasks and initiatives with precision, urgency and care.

Requirements

Qualifications:

• Motivated aspiring leader with minimum of 1 year of property management experience with a comparable organization; strong preference given to residential multifamily real estate industry experience
• Superb verbal and written communication skills; able to communicate with tenants, vendors, staff and ownership.
• Dynamic, outgoing and positive personality that is complimented by an approachable and collaborative attitude.
• Clear understanding of and compliance with federal and state landlord-tenant laws and Fair Housing laws and standards.
• Possessing desire to excel, learn and adapt to changing objectives and structures; able to respond positively to different feedbacks and learn from different situations
• Education from a recognized institution in a relevant field is an asset
• Patient and empathetic with a keen ability to analyze various situations and respond accordingly in a time-sensitive manner
• Hands on approach that is supported by strong attention to detail; ability to understand and explain building problems, tenant issues, budgets, service contracts and company direction and policies
• Proficiency in Word, Excel, PowerPoint and Outlook; familiarity with Rent Manager an asset
• Desire to develop good contacts within the Tulsa real estate industry