Customer Service Representative - Work from home

Cigna Remote
customer service customer service representative service representative representative work from home health patient care patients medical tobacco customer service advocate team
December 20, 2022
Cigna
Hartford, Connecticut
Customer Service Advocate Patient Care



Have you heard? Express Scripts is now part of Cigna. Together, we ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that s only the beginning. Read on to learn more about working with us.



Transform healthcare and contribute to our industry-leading organization as a Patient Care Advocate .



Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.




Here s a little more on how you ll make a difference:

Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient s question quickly and document all interactions in real-time.

Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.




What You Should Have:

High School Diploma / GED required

1 year of relevant experience

General PC knowledge including Microsoft Office

Excellent communication skills (verbal and written)


NOTE : We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.




What you ll love about working here:

Fun, friendly, and unique culture Bring your whole self to work every day!

Choice of three unique medical plans

Prescription Drug, Dental, Vision and Life Insurance

Employee Contributions for HRA and HSA accounts

401K with Company Match

Paid Time Off and Paid Holidays

Tuition Assistance



Some of the positions filled are for DOD specific position and require you to live in specific counties



If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.



For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.



This role is also anticipated to be eligible to participate in an annual bonus plan.



We want you to be healthy, balanced, and feel secure. That s why you ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .



About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you ll enjoy meaningful career experiences that enrich people s lives. What difference will you make?



Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.



If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.



Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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