Customer Service Representative
Johnson Controls
Aurora, Colorado
customer service
customer service representative
representative
training
procedures
emergency
pm
operating
signals
calls
departmental
sales
interactive learning
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November 3, 2022
Johnson Controls
Aurora, Colorado
- Part-time and Full-time schedules
- Starting at $16-$18 hourly based on experience
- Training Start Date: 5/31
- Class start date: 5/31
- Time: 7:00 AM to 3:30 PM Monday through Friday with training being 4 weeks
- You will learn about the dispatch operator role and standard operating procedures.
- The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens.
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
- Properly documents alarm handling procedures within the alarm screens.
- Completes alarm processing in accordance with departmental procedures.
- This position does not involve collections or sales.
- As an Emergency Dispatch Operator, you will participate in a five-week training program.
- We provide a fun and interactive learning environment.
- You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work through training modules to be a successful Emergency Dispatch Operator.
- High school diploma or GED preferred
- Multiple shifts available
- Minimum of six (6) months of customer service experience; one year or more call center experience preferred
- Excellent communication skills
- Able to type between 20 - 25 wpm
- Basic knowledge of computer applications
- Ability to work efficiently under pressure
- Strong problem-solving skills
- Strong organizational skills
- Strong work ethic
- Successfully graduating from your training program is an essential job requirement
- Training is for 4 weeks (Paid)
- Promotional opportunities after 90 days!
- All New Hires will automatically be enrolled in our Completion Bonus Program, where they will be eligible to earn three bonuses over the first year!
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