Customer Service Representative//Administrative assistant-Remote

Position Summary
Under general supervision, performs intermediate-level customer service functions, including assistance with the customer satisfaction program, complaint processing, performance improvement activities, payment processing and registration/check in processing. This position must be able to communicate verbally and in writing in Spanish to serve a large segment of the patient population.

Duties & Responsibilities

Reception, Scheduling and Information Services:

Communicates verbally and in writing in Spanish.
Accepts, screens and routes incoming calls.
Makes appointments in person and by telephone.
Consults with related departments in order to coordinate efficient and expedient access to services.
Provides accurate information related to Department and Medical Center services and functions to patients, visitors and staff.
Responds to more complex inquiries related to scope of services available, policies and procedures for patients, visitors and staff.
Collects and verifies customer information in order to expedite delivery of services.