Information Technology Specialist

IT Specialists provides support for escalated technical issues. IT specialists will troubleshoot and evaluate technical issues with the highest level of Customer Service and Hospitality. Implement functionally appropriate, technically sound and well documented solutions adhering to all organizational methodologies and standards. Partner with third level application and engineering Teams to ensure issue resolution, escalating when appropriate. IT Specialists provide primary VIP support for executives and the executive office staff.

Work Activities/Context:

• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee's Leaders.
• Determine impact, scope, and recovery from medium complexity potential and active critical incidents.
• Additional job skills include, but are not limited to: good project management skills; good written, oral and interpersonal communications skills; and analytical/creative problem-solving skills.
• Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades.
• Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016
• Work within a team to research problems, Identify possible solution, and work with partners to implement solutions
• Maintain awareness of technology trends in area of responsibility.
• Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight

EDUCATION:

Required/Preferred

• Education Required : High School Diploma or GED Required
• Bachelor's Degree or equivalent work experience
• BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.
• BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.

Work Experience:

• Required/Preferred
• Years of Experience Required
• 2 Years of recent and relevant Service Desk experience or 2 years experience working in an L2 environment required

Required

• 1 Year of experience working within the ITIL methodology or ITIL Foundations Certification required.
• Minimum 2 years of recent and relevant Service Desk experience or 2 years experience working in an L2 environment required
• 1 Years experience working within the ITIL methodology or ITIL Foundations Certification required.

Physical Abilities:

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to use a computer with sufficient speed and accuracy to meet the demands of the job
• Ability to bend, stand, and sit for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to travel long hallways in large buildings and in between campus buildings

Knowledge/Skills/Abilities/Work Style: Level Proficient

• Functional knowledge of support procedures, processes, and service management disciplines/tools, while providing effective Customer service delivered with Hospitality.
• Proficient knowledge of business applications and their impact on business functions.
• Develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences.
• Proficient knowledge of business applications and their impact on business functions.
• Under direction, able to develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences.
• Ability to perform root cause analysis, solution development and implementation within specific technical areas.
• Able to prioritize effectively and take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.
• Must possess basic writing skills to document resolutions to be reviewed and published for consistent resolution leveraging the Knowledgebase.
• Demonstrate an urgent, focused, consistent, composed, and situationally aware approach to critical incident coordination while under pressure.
• Guide Associate Critical Incident Coordinators in their management of small complexity events.

Note: Must be able to work on a W2 basis

Thanks & Regards

Lovisha Ahluwalia

Recruiter

Phone: (779) 204-4728

[email protected]