MAC Cosmetics - Artist - Part Time
The Estée Lauder Companies
San Diego, California
mac
cosmetics
sales
brand
artistry
customer service
repeat
team
time management skills
management
management skills
communication
drive
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November 10, 2022
The Estée Lauder Companies
San Diego, California
PART_TIME
This position has a SIGN-ON BONUS for eligible candidates
Job Description:
The MAC Cosmetics Artist is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.
Position Responsibilities
Self-starter, able to work independently and as part of a team and must have good time management skills
Excellent communication skills to be performed daily
Greet customers with name immediately upon customer's arrival, to begin engaging and thoughtful connection
Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
Sample products as applicable to drive loyalty and repeat business
Ability to serve multiple customers at peak times, without compromising their experience
Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client "book" every day to connect with customers for outreach, replenishment and to drive sales
Own and achieve individual sales goals and contribute to team sales goals
Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers' interests and purchases, better personalize recommendations to their needs
Qualifications
High School or High School Equivalency
0-1 years retail experience; Cosmetic experience preferred
Excellent customer service, communication, organizational skills and time management skills
Ability to assess customer needs and make recommendations
Job: Retail - Store
Primary Location: US-CA-San Diego
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number:
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.
Job Type: Part-time
Job Description:
The MAC Cosmetics Artist is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.
Position Responsibilities
Self-starter, able to work independently and as part of a team and must have good time management skills
Excellent communication skills to be performed daily
Greet customers with name immediately upon customer's arrival, to begin engaging and thoughtful connection
Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
Sample products as applicable to drive loyalty and repeat business
Ability to serve multiple customers at peak times, without compromising their experience
Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client "book" every day to connect with customers for outreach, replenishment and to drive sales
Own and achieve individual sales goals and contribute to team sales goals
Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers' interests and purchases, better personalize recommendations to their needs
Qualifications
High School or High School Equivalency
0-1 years retail experience; Cosmetic experience preferred
Excellent customer service, communication, organizational skills and time management skills
Ability to assess customer needs and make recommendations
Job: Retail - Store
Primary Location: US-CA-San Diego
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number:
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.
Job Type: Part-time
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