Medical Receptionist

Women Gynecology and Childbirth Associates, PC

JOB DESCRIPTION

DEPARTMENT: Business Department

REPORTS TO: Department Manager

STATUS: Non-Exempt

SUMMARY:

Performs secretarial duties according to established practice policies and procedures.

QUALIFICATIONS:

• Preferred Education: High School diploma or GED. Prefer one-year experience, preferably in a medical office
• Preferred Experience: none, will train
• Special Skills: Preferred experience as per practice specialty basic keyboarding and computer skills, ability to multi-tasking, Good communications skills a must.
• Physical Demands: Prolonged periods of sitting, some standing, walking and some lifting; extensive keyboarding; heavy phone use

RESPONSIBILITIES & DUTIES:

• Provides secretarial support such as answering telephones, making follow-up appointments, assisting patients with check in and check out
• Monitors reception area and patient flow, main communication between provider and patient regarding delays
• Works directly with a provider team to provide secretarial support such as tracking patients, sending letters, tracking patient information requests
• Maintains a working knowledge of our patient portal to assists patient with questions
• Reviews each appointment for accurate information needed for appointment
• Reviews provider team schedules for accurate appointments and flow of day.
• Answers telephone calls and directs call to appropriate person; takes messages as needed.
• Schedules specialist appointments and procedures including laboratory and radiology appointments as appropriate
• Schedule procedures, to include patient instruction for preparation, if necessary
• Schedules specialist appointments and procedures including laboratory and radiology appointments as appropriate
• Prepares patients electronic medical records; utilizes all aspects of electronic medical records.
• Processes referrals daily and prior authorizations, including documentation
• Performs miscellaneous job-related duties as assigned
• Possible travel.

WORKING ENVIORONMENT:

Work is normally performed in a typical interior office setting with moderate noise level. Exposure is to the usual medical office hazards and diseases. It is a group practice of physicians.

VALUES:

Maintains patient confidentiality and respect for all individuals in the practice. Conducts work in a team-oriented fashion.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Following all CDC guidelines

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: One location