IT Services- Business Operations Leader (US Remote)

Line of Service



Internal Firm Services



Industry/Sector



Not Applicable



Specialism



IFS - Information Technology (IT)



Management Level



Director



Job Description & Summary



A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.



Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.



To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.



As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:



Support team to disrupt, improve and evolve ways of working when necessary.

Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

Identify gaps in the market and spot opportunities to create value propositions.

Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

Create an environment where people and technology thrive together to accomplish more than they could apart.

I promote and encourage others to value difference when working in diverse teams.

Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

Influence and facilitate the creation of long-term relationships which add value to the firm.

Uphold the firm's code of ethics and business conduct.



PwC IT Services (US) LLC, a member of the PwC network of firms, provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.



Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma



Minimum Years of Experience:

8 year(s)of progressive roles leading business operations, quality control, process improvement, and compliance programs.



Preferred Qualifications:

Degree Preferred:

Bachelor Degree



Preferred Fields of Study:

Finance, Business Administration, Accounting



Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the planning, development, and execution of all aspects of business operations across a global network of professional services firms emphasizing business back office functions in the following areas:



Business insurance programs



Contract Management



End User Support Services



Procurement Management



Management of Financial Services (e.g. AP, AR, GL, payroll)



Management of IT services related to the support of back office business systems



Time and expense management



Credit card and travel management



Support PwC IT Service third party attestations and compliance requirements (e.g. SOC2)



Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in planning and building business support processes and business infrastructure services across a global network of professional services firms, emphasizing global business needs in various business operations areas including the following areas:

• Partnering with other functional teams and multiple business disciplines to support the service mission;


• Influencing others in a leadership capacity, proactively building strong working relationship within assigned customer organization;


• Driving continuous improvement by conducting business performance analysis against targeted function measures;


• Developing and driving business operations strategy relative to the needs of the functional group;


• Managing relationships across the global organization at multiple levels;


• Managing projects and lead initiatives that span the business operations functions;


• Preparing and presenting complex written and verbal materials including those articulating business process changes;


• Utilizing industry specific knowledge and converting to service improvement opportunities yielding quantifiable results;


• Validating business process solutions and building on compliance with mandatory standards;


• Leading teams to generate a vision, to establish direction and motivate members;


• Coaching and developing new team members; and


• Creating an atmosphere of trust, leverage diverse views and coach staff to encourage improvement and innovation.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing process improvement efforts in the following areas:

• Benchmarking;


• Service Level Management;


• Legal and regulatory compliance management;


• Compliance to Network Standards; and


• Outsourcing and shared service management best practices.

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.



For Applicants Residing in California



Compensation range: $151,000-$261,500 and may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and where the applicant resides within California.



For Applicants Residing in Colorado



Compensation range: $141,000 - $229,500 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.



For Applicants Residing in New York City or Westchester County, NY



Compensation range: $161,000 - $261,500 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.



For Applicants Residing in Washington



Compensation range: $161,000 - $261,500 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.



All qualified applicants will receive consideration for employment at PwC ITServices (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC (US) LLC is proud to be an affirmative action and equal opportunity employer.



We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. We offer medical, vision and dental coverage, and health savings accounts; mental health support, family and caregiver support, time off to relax and recharge through our paid holidays, firmwide extended holidays, vacation and family and personal sick time; and a retirement savings plan with Roth features.



Education (if blank, degree and/or field of study not specified)



Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)



Required Skills



Optional Skills



Desired Languages (If blank, desired languages not specified)



Travel Requirements



Available for Work Visa Sponsorship?



Government Clearance Required?



Job Posting End Date



All qualified applicants will receive consideration for employment at PricewaterhouseCoopers ITServices (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PricewaterhouseCoopers ITServices (US) LLC is proud to be an affirmative action and equal opportunity employer.



For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.