Associate Director IT Operations PDT

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The Associate Director IT Operations PDT Leads the PDT DD&T Dev Ops Infrastructure team and builds strong strategic relationships with both Takeda DD&T team and BioLife business function. Join Takeda as a Associate Director IT Operations PDT where you will managing all aspects of donor center technology and support the evolving technology landscape across the globe. You will also insure that projects and services align with and support the overall business and IT strategy. As part of the Plasma-Derived Therapies team, you will report to Head of PDT IT Support and Services Plasma-Derived Therapies (PDT) DD&T .

• Develop working relationships with partners for PDT including BioLife donor centers to ensure DD&T - Business understanding at strategic, tactical and operational level.

• Accountable for the efficient overall implementation of application support at our donor centers.

• Responsible for the design, implementation of PDT DD&T DevOps process and team.

• Develop and implement the PDT DD&T Tier 3 Support and Operations.

• Be the liaison with the other Takeda GD&T teams and outside vendors to ensure delivery of technology solutions to donor centers.

• Identify, screen and evaluate new application support opportunities to address unmet business needs.

• Collaboration with the Donor Engagement/Donation Management product teams to ensure collaboration and hand-off between development and operations.

• Seek opportunities to refine and simplify the application support and services.

• Manage the daily service delivery by coordinating with internal and external partners to ensure systems are functioning as promised and that they deliver value to PDT.

• Improve application support for BioLife systems such as DIS, DPS, DRS, etc.

• Collaborate with DD&T organization to ensure that appropriate service design and definition/adherence to SLAs.

• People management responsibilities; coach staff in core IT competencies and support professional development and job enrichment opportunities for team members.

• Communicate decisions, priorities and project information to appropriate levels of staff regarding IT requests, projects.

• Bachelor's degree in Information Technology, Computer Science or Engineering.

• Minimum 7 years managing or directing technology infrastructure projects.

• 5 years of service management experience.

• 8+ years of working experience managing large external service provider partnerships.

• 5+ years' experience in an IT role designing, installing and supporting applications and infrastructure across hundreds of retail locations.

• 3+ years experience managing global teams.

• Advanced degree in business or technology or MBA or PMP preferred.

• Biotech or Pharmaceutical industry experience is a plus.

• Expertise in budget planning and financial management.

• Comprehensive Healthcare: Medical, Dental, and Vision

• Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

• Health & Wellness programs including onsite flu shots and health screenings

• Generous time off for vacation and the option to purchase additional vacation days

• Community Outreach Programs and company match of charitable contributions

• Family Planning Support

• Flexible Work Paths

• Tuition reimbursement

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.