Customer Service Representative

Drive Your Career

Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

CUSTOMER SERVICE REPRESENTATIVE

WILMINGTON, NC

As a member of the Sales and Marketing team, the Customer Service Representative will be responsible for supporting the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective actions as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Working closely with customers as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

The Role:

Your work will include, but not be limited to:

• Providing customers with product or service info, working to generate creative and effective solutions to fulfill their needs.


• Maintaining a positive business relationship with internal and external customers.


• Maintaining and managing the customer service processes within the assigned customer.
  
• Providing and managing lead time quotations to customers.


• Proactive problem solving with the customer’s and internal team members


• Troubleshooting customer accounts ensuring order accuracy


• Understanding and providing customer forecast to Planning/Materials for raw material ordering


• Entering sales orders; review/create customer releases/order status
  
• Expediting WIP through identified systems without procedural guidelines


• Participating in planning meetings to review/communicate current order status, manage potential issues that may affect customer on time delivery.


• Performing additional duties as requested, needed, or assigned.

Your Qualifications:

• Minimum of an associate degree preferred
  
• 2 years customer service experience preferred; experience in manufacturing and/or textiles a plus


• Experience in customer service in a manufacturing environment and having demonstrated a commitment to customer loyalty, advocacy, and engagement.


• Experience with SAP is desired


• High proficiency with all Microsoft based programs


• Excellent interpersonal and organizational skills required


• Ability to work in highly productive, constantly changing environment, ability to multi-task


• Excellent interpersonal, communication, organizational and negotiation skills required.


• Ability to prioritize and work under pressure


• Ability to complete data entry with a high degree of accuracy.


• Strong oral and written communication skills


• Must be a self-motivated individual; displays ability to work in highly productive, constantly changing environment.

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.