Lead Business Analyst

Company Description

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organisation that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

Position

Reporting to the Delivery Lead, this role's main objective is the analysis, documentation, and management of projects (both business-strategic and customers)

Key Responsibilities:

• Work closely with Architects and development teams, providing contribution for the BA team towards enhancement and design of the solution from a business perspective, ensuring changes and new features are both strategically and customer viable.


• Liaison with external 3rd parties to manage relationships and ensure that solutions and milestones are understood and mutually agreed, and progress reported.


• Management and participation in end-to-end deliverables and responsibilities for large internal integrated projects across several business teams.


• Work closely with the Delivery Lead, contributing to the design, processes, and ongoing improvement of customer product delivery.


• Mentor the BA team in all aspects of the platform and product delivery ensuring growth and spread of knowledge.


• Production of detailed business specifications and change requests.


• Review specifications as part of an internal review process.


• Obtain project timescales from the development and QA teams.


• Arrange and chair meetings to gather project requirements both on and off-site.


• Provide the customer with timescales for contracted work.


• Managing multiple projects, assigned by the Delivery Lead, within agreed timescales.


• Closely manage the customer to ensure their part of the development is managed within the timescales.


• Liaison with other internal departments to ensure that project is delivered to specification and within agreed timescales.


• Assist with internal system testing of the software to ensure high-quality customer deliveries.


• Providing support to the customer when they are performing their testing.


• Carry out additional supplementary work as defined by the Delivery Lead.


• Provide backup and support to other team members.


• Continuously and constructively challenge processes and procedures with a view to re-engineer them to find more efficient methods of working.

Requirements

Qualifications:

• GCSE English and Maths (or equivalent) at grade B or above (essential)


• Progress towards an insurance qualification (advantageous)

Experience:

• Recent experience in an analytical or project management role (Essential)


• Experience in working with IT systems in a Broking/Insurance environment and/or in an e-Commerce environment (Essential)


• Previous involvement in the design of insurance products and/or web solutions (Advantageous)


• Track record of managing multiple projects within timescales (Advantageous)


• Experience within the insurance industry (Advantageous)

Skills:

• Excellent customer relationship and negotiation skills (Essential)


• Excellent analysis and design skills (Essential)


• Excellent verbal and written communication skills (Essential)


• Good time management skills (Essential)


• Able to produce concise, unambiguous, and functionally complete requirements documentation (Essential)


• High level of competence in using Microsoft Word (Essential)


• Confident presentation and meeting skills (Advantageous)


• Good knowledge of Microsoft Excel, Access, PowerPoint (Advantageous)


• Understanding of HTML and XML (Advantageous)


• Understanding of the software development process (Advantageous)

Aptitudes:

• Excellent communicator at all levels with good interpersonal skills.


• Self-motivated, always striving to improve processes and procedures.


• A good team player.


• A logical thinker who is able to solve complex problems with innovative solutions.


• Ability to work under pressure on multiple projects to tight deadlines.

Other information

Mission and Values:

Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate and how we work together in synergy, and continually deliver for our customers:

• Accountability: We take personal pride in finding solutions and achieving results


• Innovation: We lead the market by being proactive, product-led, and forward-thinking


• Teamwork: We work collaboratively, recognizing and celebrating success


• Trust: We build trust on integrity, transparency, and respect

We are looking for an individual who embraces our values in their actions, decisions, communications, and processes to inspire positivity and, ultimately, exceptional performance.

Benefits:

• Competitive salary depending on skills and experience


• Company pension


• Bonus opportunity


• Life assurance and critical illness cover


• Cycle to work scheme


• Perkbox – an exclusive platform offering a wide range of discounts and benefits


• Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme


• Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work


• Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together


• Wellbeing – wills at work scheme, employee assistance programme, and mental health first aiders

To apply for this role please click the apply button and send us your covering letter and CV.