Operations Lead

Why Runyon’s Different

We are a product design and venture studio that helps companies grow.

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  We're prototyping-led. We lead with tangible assumptions in the form of prototypes and test them with real stakeholders to validate and refine our strategy and design. Regardless of discipline, we think and communicate in concepts, and use those to move further, faster.

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  We're detailed and intentional. We always back up our design decisions with sound reasoning—be it user research, market research, or both. We make things that make sense and that have a clear through line.

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  We're fast. We work almost exclusively in sprints, and with lean teams. We need folks who like to run.

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  We're collaborative. We jam as a multidisciplinary team of specialists who collectively contribute to the full spectrum of work across user research, strategy and design to arrive at high quality outcomes.

Qualifications

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  5-10 years of management experience in general and/or people operations, project management and/or office management. Experience in creative, digital, product design, consulting and/or agency space is preferred.

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  Excellent communication and interpersonal skills, both written and verbal.

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  Highly organized and detail oriented, with an ability to create processes to better support a team.

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  Demonstrated self-starter with the ability to prioritize, manage and execute multiple parallel work streams at the same time.

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  Strongly desired: Basic (or proficient) knowledge of business finances and budgeting for the purposes of strategic planning.

• Setting up the team with the tools to deliver their best work [Tech Tools]:

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    Ordering new equipment and technology, managing existing inventory and proposing team/individual budgets

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    Managing and updating accounts/subscriptions, including the onboarding/off-boarding of team member access on Runyon platforms and services

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  Creating a welcoming, effective and efficient work environment [Physical Spaces]:

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    Collaborating with team members to create the ideal work space, both in studio and at home

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    Managing vendors, lease contracts, renewals and terminations, and communicating with relevant vendors on day-to-day operational matters

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    Ensuring office cleaning, ordering office supplies, and managing deliveries and mail

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    Leading an exploration and selection of a new physical HQ location that is remote-friendly and supports our upcoming hiring plans (target 4Q2022/1Q2023)

• Supporting project teams and Partner relationships [Project operations]:

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    Coordinating space, materials and catering for key internal team and key external partnership moments (e.g. Kickoffs, Final Shares)

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    Maintaining and coordinating research participants contracts and payments

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    Confirming time scheduling is updated and individual time tracking is submitted

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    Providing input on team planning and resourcing decisions

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  Reviewing and renewing our business insurance every year, as well as submitting for Certificates of Insurance (COI) for client relationships [Business Insurance]

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  Preferred: Coordinating the financial operations [Finances]:

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    Supporting the procurement process for client partners and setting up vendor contracts and processing payments

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    Managing and approving expense and reimbursement reports and collaborating with our accountants to ensure they have what they need to close each month and year

• Creating a supportive, diverse and inclusive employee experience [HR Payroll]:

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    Drafting and updating employment documents in partnership with our lawyers (e.g. NDA, Offer Letter, Freelance Contract)

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    Ensuring full-time team members are set up with payroll benefits, and managing any payroll updates or changes

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    Managing and improving Runyon’s benefits and policies so we are offering great support for our team

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    Ensuring we are HR compliant as a team and as a business

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  Onboarding/Offboarding Runyon team members [Onboarding]:

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    Setting up new team members for success (e.g. equipment, first week scheduling, ongoing resource)

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    Collecting feedback and improving the onboarding experience, from before their first day through the first 90 days

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    Offboarding full-time and contractor team members (e.g. Deactivating accounts, collecting materials, exit interviews)

• Leading recruiting efforts to build out the team [Recruiting]:

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    Creating job descriptions and sourcing candidates from various networks

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    Finding opportunities to optimize for an efficient process and attract top-tier talent on an ongoing basis

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    Managing the recruiting pipeline, inclusive of candidate communications, interviewing, tracking statuses, gathering feedback and leading internal decision making moments

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    Drafting and sending out offers and contracts

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    Collaborating with leadership to design a hiring plan, based on the capacity and creative needs of the business