Service Delivery Executive - Opportunity for Working Remotely
VMware
Remote
service delivery
delivery
working remotely
vmware
team
delivery
people
collaboration
sales
community
software
digital
service delivery
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November 25, 2022
VMware
Dallas, Texas
FULL_TIME
Why will you enjoy this new opportunity?
- The Service Delivery Executive is a senior strategic role with a wide span of responsibility and control:
- You will help support and maintain the executive relationship with the customer in concert with Core and PS Sales and serve as a trusted advisor, advocate and the main Services Delivery contact to the senior level of customer leadership for the professional services delivery.
- You will be accountable for the overall consumption and adoption motion for the customer, including orchestrating efforts of all VMware functions and coordination with other partners on the account.
- You will assist in driving overall account growth by working with the Professional Services sales lead to help identify and develop new opportunities for VMware Professional Services.
- You will achieve or help attain organizational success metrics (licenses, services bookings, revenue, NPS).
- Own overall accountability across the Customer Experience and Success (CXS) organization for consumption and the service delivery experience:
- Govern all VMware services delivery teams and serve as the primary point of contact for the customer and VMware
- Provide executive communication internally and externally on services activity o Drive internal and customer escalations to resolution, collaborating with internal VMware teams
- Manage account level risks, issues and mitigation strategies
- Ensure quality of delivered services
- Orchestrate VMware functional teams to maximize collaboration and alignment with customer strategic objectives
- Act as a customer advocate for feature enhancements, product roadmap, and product issue resolution, engaging internal VMware teams to increase visibility, collaboration, and alignment with the customer needs
- In conjunction with the services sales team, establish account services strategy / consumption and develop current/future growth plans for 3-5 yrs.
- Ensure services plans are tied into the overall Account Success and Consumption plan
- Work hand in hand with the core account team to provide strategic direction for the account
- Focus on all CXS lines of business and seek new business opportunities
- Evaluate and qualify opportunities to determine win-win capabilities for VMware and customer
- As a key member of the Account Team, work to review proposals, establish scopes of work, direct the opportunity pipeline and to ensure VMware solutions are aligned with the customers transformation objectives
- Sustain high level of customer satisfaction
- Accountable for the account contribution margin
- Be an advocate for VMware services, and a champion for the services teams with both VMware and Customer Executive stakeholders
- Collaborate to develop competitive account positioning, client messaging, and sales plays that effectively promote the advantages of VMware transformational offerings
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing group classes
- 10+ years in a senior leadership role with experience working with C-Level executives and P&L management in professional services
- Excellent communication, interpersonal and negotiation skills
- Have extensive experience working across matrix organizations and building strong business partnerships internally and externally
- Working with customer stakeholders (CIOs, CTOs, Enterprise Architects, SVPs/VPs) to understand their portfolio of applications, technology landscape and technology challenges in addition to their strategic business goals
- Ability to relate to people and effectively communicate under dynamic and potentially stressful circumstances
- Strong desire and passion to drive business expansion and new business relationships
- Extensive background in consulting services, ideally software engineering services or digital solutions
- Results-driven, assertive individual with a high focus on creating lasting client relationships
- Comfortable in a fast-paced environment with the ability to get things done on time consistently
- B.S. or M.S. preferred
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