Customer Service Telephone
Poly MVA
El Cajon, CA
customer service
customer service
team
resolving
technical
technical issues
complaints
knowledge base
sales
fields
multitask
written
verbal communication
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March 19, 2023
Poly MVA
El Cajon, CA
FULL_TIME
Job Description
We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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