Service Operations Engineer 3rd Shift- (JoinOCI-Ns2)
Oracle
Seattle, Washington
service operations
operations
engineer
oracle
cloud
technical
production
infrastructure
software
operations
administration
server
management
January 6, 2023
Oracle
Seattle, Washington
Job Description
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. A minimum of 2 years experience.
Responsibilities
Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers, blending system admin, incident command, and NOC engineering disciplines. You ll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
Travel may be required in accordance with business needs. A minimum of 2 years experience.
If you are a Colorado resident, Please Contact us or Email us at [email protected] to receive compensation and benefits information for this role. Please include this Job ID: 137908 in the subject line of the email.
Job Responsibilities:
As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone s voice is heard, we re inspired to go beyond what s been done before. It s why we re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. A minimum of 2 years experience.
Responsibilities
Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers, blending system admin, incident command, and NOC engineering disciplines. You ll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
Travel may be required in accordance with business needs. A minimum of 2 years experience.
If you are a Colorado resident, Please Contact us or Email us at [email protected] to receive compensation and benefits information for this role. Please include this Job ID: 137908 in the subject line of the email.
Job Responsibilities:
- Operates and performs maintenance to services running within the region through the use of Runbooks.
- Deploys code and executes other changes within the region.
- Ensures timely resolution and documentation of incidents through bridges.
- Ensures thorough documentation of incidents through company-standard reporting methods.
- Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
- Act as lead/mentor for other service operators.
- Act as a point of escalation for incidents and other issues arising within the region.
- Operates and performs maintenance to services running within the region.
- Troubleshoots operational issues on behalf of service teams.
- Possess active TS/SCI Clearance and Obtain and Maintain a TS/SCI + Polygraph Clearance (preference given for active TS/SCI w/Poly)
- Willingness to work in 24/7 NOC; 4X10 schedule to include weekends
- Bachelor s degree, in Computer Science, or equivalent work experience.
- Experience with Linux.
- Experience deploying code within change management procedures.
- Experience participating in or running incident bridges.
- Customer obsession, passion for delighting customers.
- Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
- Experience working with government customers is preferred, but not required.
- Proven ability to quickly learn new technical domains and then train others.
As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone s voice is heard, we re inspired to go beyond what s been done before. It s why we re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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