Customer Service Representative
The DeWitt Companies
San Diego, California
customer service
customer service representative
service representative
representative
customer service
insurance
customer service skills
transportation
representative
complaints
windows
dental
logistics
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November 12, 2022
The DeWitt Companies
San Diego, California
FULL_TIME
$18-20/HOUR
Dewitt Move Worldwide seeks to hire an experienced professional, with excellent customer service skills, to assist our transportation and logistics department with customers moving household goods and personal effects around the world. We are a family-owned, essential business, looking for an excellent Customer Service Representative , to join our growing team in San Diego!
Hours: _Monday-Friday 8am-5pm_
Duties and Responsibilities:
Interacts with customers via telephone, email, or online chat to provide support and information on services.
Collects and enters orders for new or additional services.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Qualifications:
Two (2) years' experience in strong administrative and customer service skills. Including, answering phones, typing activities, data entry, reviewing and validating customer documentation.
Transportation and moving experience required.
Strong verbal and written communication
Working in a networked environment using Windows and/or Windows like interface using Microsoft office suite such as Word, Excel, Power Point and Outlook at a proficient level
High school diploma or equivalent
Benefits:
Medical & Dental (100% company paid!)
Vision
FSA & Supplemental Benefits
Paid Time Off
401K
Paid Holidays
Equal Opportunity Employer: Women/Veterans/Minorities/Disabled
Bkej8f8GrG
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: One location
Hours: _Monday-Friday 8am-5pm_
Duties and Responsibilities:
Interacts with customers via telephone, email, or online chat to provide support and information on services.
Collects and enters orders for new or additional services.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Qualifications:
Two (2) years' experience in strong administrative and customer service skills. Including, answering phones, typing activities, data entry, reviewing and validating customer documentation.
Transportation and moving experience required.
Strong verbal and written communication
Working in a networked environment using Windows and/or Windows like interface using Microsoft office suite such as Word, Excel, Power Point and Outlook at a proficient level
High school diploma or equivalent
Benefits:
Medical & Dental (100% company paid!)
Vision
FSA & Supplemental Benefits
Paid Time Off
401K
Paid Holidays
Equal Opportunity Employer: Women/Veterans/Minorities/Disabled
Bkej8f8GrG
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: One location
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