Veterinary Client Service Representative

The region's premier 24/7 Emergency Animal Hospital and Referral Center is recruiting Client Service Representatives! Our CSR’s act as the Client Advocate, ensuring that each client experience matches the excellent care offered to their patients. This individual will work one-on-one with clients and hospital staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. This position is responsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and the medical staff to ensure the visit goes smoothly. CSR duties include but are not limited to, managing multiple phone lines, customer interaction and support, creating and managing client/patient accounts, maintaining patient medical records both internally and for referring veterinary facilities, explaining hospital policies and workflows to owners, processing and concluding patient invoices, balancing daily cash and credit card transactions, understanding and explaining alternative payment options, and pride management of the work environment.

Red River Animal Emergency Hospital and Referral Center has served the areas of North Dakota, Minnesota and South Dakota to offer emergency and referral services to small animal patients for the past 16 years. Our staff includes multiple full time DVM’s including two board certified criticalists, 22 full time Licensed Veterinary Technicians, and 20 + Veterinary Assistants. We are growing our business and need your help in the vital area of customer support. Come and be part of a great team that does fabulous work to help small animals and their humans that love them!

We are looking to hire for full time and part-time Client Service Representatives. We are currently looking for 25-30 hours for part time, and 40 hours for full time. The shifts could include weekends, overnights, and holidays as we are a 24/7 facility. We are currently looking for a dedicated Overnight CSR to fill one of our three open positions.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance


• Employee assistance program


• Employee discount


• Health insurance


• Paid time off


• Vision insurance

Schedule:

• 10 hour shift


• 12 hour shift


• 8 hour shift


• Day shift


• Holidays


• Monday to Friday


• Night shift


• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location