Operations Support

Responsibilities

• Develops action plans and processes, in coordination with management team, for integrating activities and optimizing department resources to meet major goals and objectives.


• Facilitates or performs application support, problem solving, and issue resolution with internal and external resources.


• Contributes and reviews recommendations for technical solutions.


• Manages and/or contributes to the technical components of the RFP process.


• Resolves issues and determines options for issue resolution and risk mitigation.


• Defines and communicates requirements for technical environments and determines the technical scope for projects.


• Provides technical estimates for project budget input to Senior/Project Manager.


• Leads and owns engagements with software vendors to ensure that code and configuration requirements and deliverables are met.


• Enforces architecture, governance, security, and global process standards to system changes and deployments.


• Coordinates compliance issue identification and remediation. Collaborates with other teams on integration needs/design.


• Contributes to database design and creates critical-path, high-risk, advanced technical designs.


• Approves proof of concept efforts and reviews results.


• Decide on engineering tools based on recommendations.


• Allocate resources based on performance monitoring and tuning results.


• Manage and enforce performance thresholds and standards.


• Review and approve performance test results, recommendations, and tuning results.


• Oversee and is responsible for the creation of test plans, test execution, and validation of test results.