General Adjuster - Large Loss

Liberty Mutual Insurance Sunrise Manor, Nevada
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October 12, 2022
Liberty Mutual Insurance
Sunrise Manor, Nevada
FULL_TIME

GRS Single Carrier Property is a fast-paced, specialized department that handles complex claims for our large National Insurance Commercial customers. Our goal in GRS Property is to deliver best-in-class service and outcomes through top quartile claim handling. A General Adjuster works under minimal supervision, completes investigations, evaluations, and disposition of complex, high exposure cases of property claims, including litigated files. Estimates losses directly or working with consultants, independent adjusters and other experts to assess building, business income, heavy equipment, builders risk and other complex damages that can reach multi-million-dollar levels. Serves as a liaison to our broker and underwriting partners, with the goal of achieving excellence in customer service and elite underwriting.

 

  • Investigates claims to determine cause, determines scope and amount of loss, verifies coverage and recommends ultimate resolution on assigned cases.
  • Resolves claims within authority, subsequent to Home Office determination of coverage.
  • Identifies potential suspicious claims or possible third-party subrogation.
  • Responsible for managing the practices and billing activities of outside counsel.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Ensures accurate reserves and adjusts as warranted. Recommends reserve increases on cases in excess of authority.
  • Prepares for and attends trials, settlement conferences, and policyholder meetings. Present company position on coverage and disposition issues.
  • Confers directly with policyholders on coverage and resolution issues pursuant to Home Office instructions.
  • Analyzes assigned claims and plans for their investigation, may participate in training programs, conferences and departmental and intra-departmental meeting.
  • Communicates regularly with excess carriers and reinsures on case status and development.
  • Conducts inspection of loss on site. May work with contractors, building consultants or independent adjusters in the estimation process.
  • Proficient in writing estimates for building repairs.
  • Manages claims for business interruption and proactively manages the period of restoration.
  • Other critical skills include: Leads special projects and assists the Product Team and Management with designing and implementing strategic organizational goals. Communicates effectively with all levels of customers, vendors and external stakeholders, in addition to peers and various levels of management. Applies critical thinking skills and sound judgment to various claim and business priorities, as assigned.

Qualifications

  • Knowledge of property insurance; commercial property claims, insurance operations; coverage evaluation; claims investigation, loss assessment and reserving, and negotiation and settlement.
  • Other skills required; intermediate computer competencies to include Excel, ability to collaborate effectively through teamwork, seek excellence through achieving results, practice continuance improvement and have a customer service focus.
  • Bachelor's degree or equivalent; successful completion of required internal training programs; AIC (Associate in Claims) modules 33, 35, 36; and at least 4-5 years of progressively responsible experience.
  • Ability and willingness to travel to the site of catastrophe for assignments that may last several weeks.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.


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