IT Analyst I

IT Analyst I - Las Vegas, NV

Westwood Professional Services, Inc.

Westwood Professional Services, Inc. is seeking an IT Analyst I to join our team in our Las Vegas, NV office. In this frontline position you will be responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.

Job Duties:

• First point of contact for support and manage tickets in ServiceDesk


• Provide Operational support for office equipment (e.g., printer, plotters, service calls)


• Windows Domain and Active Directory management


• Windows 10 imaging and support


• Work with users in-person or remotely to resolve a high percentage of reported issues


• Provide up to date imaged computers to users along with requested software and deploy updates as needed


• Provide documentation on processes used for support through collaboration


• Manage, support, and procure Telecommunication equipment


• Order computers and IT supplies from our Preferred Vendors


• Maintain computer inventory and replacement plan


• Provide problem identification and escalation within the support organization


• Assist in facilitating important meetings


• Work to make IT Services Support be viewed as the single resource for obtaining Technology Support


• Willingness to travel on occasion

• Associates degree in Computer Science or at least two years of relevant experience


• Basic knowledge of Networking, including IP classes, networking topology, network switches, and routers/firewalls


• Ability to work effectively in a fast-paced and ever-changing environment


• Willingness to learn and stay on top of the industry, current trends and IT practices


• Exceptional customer service, problem-solving, and organization skills


• Have excellent communication skills and friendly manner


• Maintain strong attention to detail in high-pressure situations

About Westwood Professional Services, Inc. (Westwood)

Westwood Professional Services Inc. (Westwood) was established in 1972 and has since become a leader in many of the markets it serves. Westwood is a full-service, multidiscipline professional engineering firm and serves wind, solar, power delivery, residential and commercial development, and public infrastructure clients and their projects from multiple offices across the U.S.

In 2021, Zweig Group ranked Westwood nationally at # 4 and #21 respectively on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood two national 2nd place awards for Marketing Excellence. Westwood also ranked consistently higher four years in a row on the Engineering News Record (ENR) list as a leading design firm in the country. The firm consistently ranks on industry top 25 lists and receives recognition for its involvement on award-wining projects nationwide.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Associates degree in Computer Science or at least two years of relevant experience


• Basic knowledge of Networking, including IP classes, networking topology, network switches, and routers/firewalls


• Ability to work effectively in a fast-paced and ever-changing environment


• Willingness to learn and stay on top of the industry, current trends and IT practices


• Exceptional customer service, problem-solving, and organization skills


• Have excellent communication skills and friendly manner


• Maintain strong attention to detail in high-pressure situations

About Westwood Professional Services, Inc. (Westwood)

Westwood Professional Services Inc. (Westwood) was established in 1972 and has since become a leader in many of the markets it serves. Westwood is a full-service, multidiscipline professional engineering firm and serves wind, solar, power delivery, residential and commercial development, and public infrastructure clients and their projects from multiple offices across the U.S.

In 2021, Zweig Group ranked Westwood nationally at # 4 and #21 respectively on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood two national 2nd place awards for Marketing Excellence. Westwood also ranked consistently higher four years in a row on the Engineering News Record (ENR) list as a leading design firm in the country. The firm consistently ranks on industry top 25 lists and receives recognition for its involvement on award-wining projects nationwide.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.