Customer Service Consultant - Work from Home

Company Description

As a Customer Service Consultant, you ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Job Description

As a Customer Service Consultant, you ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This Is The Job For You If

• You excel at providing technical support and troubleshooting assistance
• You are an active listener and can leverage probing question skills to understand the customer s questions/concerns
• You are comfortable upselling products and services, when appropriate

What We Offer

• Competitive hourly rate of $16.00/hr
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service
• Experience in technical support
• High school diploma or equivalent

Requirements To Work From Home

• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service
• Experience in technical support
• High school diploma or equivalent

Requirements To Work From Home

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• A quiet and distraction-free, secure place to work.
• A computer with:
• 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
• 8 GB RAM
• 10 GB available hard drive space
• One or more available USB ports (2.0 or greater)
• Sound/audio support
• Windows 10
• 2 - 20 inch monitors
• Wired Keyboard
• Wired Mouse
• A headset to use for training and meetings that is/has:
• USB
• Dual ear
• Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.