Customer Support Associate

Furniture Mart USA Sioux Falls, South Dakota
customer support furniture family customer support usa sales email phone calls calls corporate corporate office sd customer experience
December 24, 2022
Furniture Mart USA
Sioux Falls, South Dakota

Job Description

JOB SUMMARY:

Join our growing family as an Customer Support Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by building an excellent customer experience with our online shoppers and developing a loyal customer base. The Customer Support Associate will manage and process online sales, as well as engage with online customers through online chat, email and inbound phone calls.

  • Full-Time (40 hrs/wk): Monday-Friday, 8:00am-5:00pm + Alternating Weekends
  • Competitive Wage
  • Provide an enjoyable and engaging experience with our online shoppers throughout their buying journey
  • Communicate with online customers through online chat, email, and inbound phone calls
  • Manage internet sales
  • Respond to online inquiries in a timely and friendly fashion
  • Stay up to date on available merchandise
  • Input order entries
  • Monitor inbound product inventory on purchase orders to coordinate timely delivery to the customer
  • Schedule furniture deliveries
  • Report to the Digital Director and work directly with customers and fellow team members
  • Perform additional duties as assigned


WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!


REQUIREMENTS/QUALIFICATIONS:
  • Upon job offer, must be able to pass a background check prior to starting work
  • Proficient computer and website navigation skills
  • Effective verbal and written communication skills through a variety of channels
  • Excellent organizational and time management skills


Furniture Mart USA is an Equal Opportunity Employer

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