Call Center Representative Work From Home

GENESIS BUSINESS SOLUTIONS Remote
call center representative work from home representative customer service call center service representative remote manage large calls probe billing payments
March 6, 2023
GENESIS BUSINESS SOLUTIONS
Hollywood, Florida
[Customer Service / Remote] - Residents of FL / Part-time / Benefits - As a Call Center Rep you'll:
Manage large amounts of inbound and outbound calls in a timely manner; Probe to identify the need of the customer based on service or product situation; Process orders-returns-exchanges; Assist with billing questions-process payments-adjust service plans; Provide status updates on products and services; Identify customer needs-clarify info-research every issue -provide solutions and/or alternatives; Seize opportunities to up-sell products when they arise; Keep records of all conversations in call center database.
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Associated topics:
answer, call center representative, customer care representative, customer service associate, customer service representative, intern, product support, service specialist, system support, telephone service representative

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