Work From Home Customer Service Representative - Inbound

DialAmerica Remote
work from home customer service customer service representative service representative representative work from home call center customer service remote representatives team calls insurance

Shift: Part - Time or Full - Time

Pay: $12.00 - $14.00 an hour

Come join our team and grow with us! We are looking for experienced call center representatives looking to work from home 30 to 40 hours per week. As a Work from Home customer service rep you will be handling inbound customer service calls from customers filing insurance claims on their wireless devices. It will be necessary to research accounts, coverage and claim information utilizing multiple computer programs, such as carrier account information, warehouse, and shipment tracking, to assist with the fulfillment process and relay this information to the customer in an effective manner. You will also promote the fastest and most economical options for the customers when offered. Examples include the process for filing an expedited claim online, or suggesting the option to take their phone to a repair center in order to get a working device more quickly and for less money. Have you ever done anything similar to this?

If so, we would love for you to bring your experience our way. Our Agents come to us with a foundation of life experiences and knowledge that includes work-related activities, family responsibilities as well as academic achievement. Those experiences make the best Work from Home agents and are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

*Benefits*

Here's just some of what we have to offer for our remote customer service representatives:
* All equipment provided
* Competitive compensation - base salary + incentives - $12.00 - $14.00/hr
* Flexible pay: direct deposit with daily and weekly options
* Set Schedules
* Healthcare coverage and 401K
* Paid on-the-job training

*Job Requirements*

The duties attributes that make a great WFH Customer Services Agent include:
* 6 months of either previous call center experience or remote WFH experience
* Live within 90 minutes of our El Paso facility
* Ability to connect to High-Speed Internet at your primary residence.
* Able to connect directly to router with Ethernet cable.
* Must have a dedicated work space during working hours free of outside noise and distraction
* Minimum network speed of:

* 25 Mbps download speed
* 10 Mbps upload speed

* High School diploma or GED equivalency
* Must be able to pass a background check and drug screen

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

*At DialAmerica, YOU are the Difference!*

Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Schedule:
* Monday to Friday

Application Question(s):
* Do you live within 90 minutes of 9770 Mockingbird Drive, Omaha NE?

Experience:
* Work From Home: 1 year (Preferred)

Work Location: Remote



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